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Program Management: Administer all employee benefit plans (medical, dental, vision, life, disability, FSA/HSA, 401(k)).
Enrollment: Process new hire enrollments, qualifying life event changes, and employee terminations across all benefit platforms.
Open Enrollment (OE): Coordinate and execute the annual Open Enrollment process, including employee communication, data processing, and vendor interface updates.
Employee Support: Serve as the first-level support for all employee inquiries regarding pay, taxes, deductions, and benefit coverage, maintaining high-touch customer service .

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