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12 jobs found for title abstractor in florida

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    • north fort myers, florida
    • temp to perm
    • $21 - $22 per hour
    job summary: The Journey Manager is responsible for processing all new hire Hardware. They will be providing White Glove service and will be responsible for reviewing tickets, reaching out to customers, validating the tickets, and will be the go-to person throughout the lifecycle of the ticket. Candidate must have experience using ServiceNow and have a basic understanding of Windows, Mac, and Mobile devices (iphone/android/ipads, etc).   location: NORTH FORT MYERS, Florida job type: Contract salary: $21 - 22 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers always.Responding promptly to customer inquiries.Communicating with customers through various channels.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.   qualifications: Experience level: ExperiencedMinimum 1 year of experienceEducation: Bachelors  skills: Customer RelationshipSERVICE NOWCustomer RelationsMicrosoftPCMacOSWhite glove Service Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    job summary: The Journey Manager is responsible for processing all new hire Hardware. They will be providing White Glove service and will be responsible for reviewing tickets, reaching out to customers, validating the tickets, and will be the go-to person throughout the lifecycle of the ticket. Candidate must have experience using ServiceNow and have a basic understanding of Windows, Mac, and Mobile devices (iphone/android/ipads, etc).   location: NORTH FORT MYERS, Florida job type: Contract salary: $21 - 22 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers always.Responding promptly to customer inquiries.Communicating with customers through various channels.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.   qualifications: Experience level: ExperiencedMinimum 1 year of experienceEducation: Bachelors  skills: Customer RelationshipSERVICE NOWCustomer RelationsMicrosoftPCMacOSWhite glove Service Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    • north fort myers, florida
    • temp to perm
    • $21 - $22 per hour
    job summary: The Journey Manager is responsible for processing all new hire Hardware. They will be providing White Glove service and will be responsible for reviewing tickets, reaching out to customers, validating the tickets, and will be the go-to person throughout the lifecycle of the ticket. Candidate must have experience using ServiceNow and have a basic understanding of Windows, Mac, and Mobile devices (iphone/android/ipads, etc).   location: NORTH FORT MYERS, Florida job type: Contract salary: $21 - 22 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers always.Responding promptly to customer inquiries.Communicating with customers through various channels.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.   qualifications: Experience level: ExperiencedMinimum 1 year of experienceEducation: Bachelors  skills: Customer RelationshipSERVICE NOWCustomer RelationsMicrosoftPCMacOSWhite glove Service Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    job summary: The Journey Manager is responsible for processing all new hire Hardware. They will be providing White Glove service and will be responsible for reviewing tickets, reaching out to customers, validating the tickets, and will be the go-to person throughout the lifecycle of the ticket. Candidate must have experience using ServiceNow and have a basic understanding of Windows, Mac, and Mobile devices (iphone/android/ipads, etc).   location: NORTH FORT MYERS, Florida job type: Contract salary: $21 - 22 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers always.Responding promptly to customer inquiries.Communicating with customers through various channels.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.   qualifications: Experience level: ExperiencedMinimum 1 year of experienceEducation: Bachelors  skills: Customer RelationshipSERVICE NOWCustomer RelationsMicrosoftPCMacOSWhite glove Service Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    • tallahassee, florida
    • contract
    • $2 - $99 per hour
    job summary: Are you interested in technology? Have you been looking for an opportunity to apply your exceptional customer service experience and gain an entryway into Information Technology? If you are a currently on the path for a degree in IT, or possess 1-2 years experience working with computers, we would like to hear from you. We have multiple positions available for Service Desk Technicians. These are first shift/day time roles, working onsite here in Tallahassee FL. Paid weekly, and employee benefits are available 30 days after hire. Required Skills: - Excellent customer service skills - Professional and courteous demeanor - Minimum 2 years of customer service desk / help desk support experience - Ability to demonstrate excellent troubleshooting and diagnosis skills, escalating where appropriate, and using resources efficiently.   location: Tallahassee, Florida job type: Contract salary: $2 - 99 per hour work hours: 8am to 5pm education: No Degree Required   responsibilities: - Experience in working with ticketing software to create, escalate and maintain documentation. - Ability to take ownership of calls and inquiries logged with Desktop Support and update the clients / users on a regular basis. - Experience supporting user requests for support involving hardware, software, network connectivity, user access and passwords, etc.   qualifications: Experience level: ExperiencedMinimum 1 year of experienceEducation: No Degree Required  skills: Helpdesk Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    job summary: Are you interested in technology? Have you been looking for an opportunity to apply your exceptional customer service experience and gain an entryway into Information Technology? If you are a currently on the path for a degree in IT, or possess 1-2 years experience working with computers, we would like to hear from you. We have multiple positions available for Service Desk Technicians. These are first shift/day time roles, working onsite here in Tallahassee FL. Paid weekly, and employee benefits are available 30 days after hire. Required Skills: - Excellent customer service skills - Professional and courteous demeanor - Minimum 2 years of customer service desk / help desk support experience - Ability to demonstrate excellent troubleshooting and diagnosis skills, escalating where appropriate, and using resources efficiently.   location: Tallahassee, Florida job type: Contract salary: $2 - 99 per hour work hours: 8am to 5pm education: No Degree Required   responsibilities: - Experience in working with ticketing software to create, escalate and maintain documentation. - Ability to take ownership of calls and inquiries logged with Desktop Support and update the clients / users on a regular basis. - Experience supporting user requests for support involving hardware, software, network connectivity, user access and passwords, etc.   qualifications: Experience level: ExperiencedMinimum 1 year of experienceEducation: No Degree Required  skills: Helpdesk Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    • miami, florida
    • permanent
    • $60,000 - $75,000 per year
    job summary: Industry leading and growing manufacturer is looking for Spanish speaking Territory Sales Representative to cover the Miami area. This role comes with a very competitive compensation plan commensurate with experience with a base salary ranging from $60k to $75k plus commissions. All candidates must be legally authorized to work in the U.S.   location: Miami, Florida job type: Permanent salary: $60,000 - 75,000 per year work hours: 8am to 4pm education: High School   responsibilities: Maintains and grows sales following the guidelines set up by the Director of Sales.Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, Internet Web sites, and other sources.Travels throughout assigned territory to call on regular and prospective customers to solicit orders, or talks with customers on sales floor or by phone.Displays or demonstrates product, using samples or catalog, and emphasizes salable features.Advises customer in proper installation techniques to ensure product functionality and code complianceEvaluates customer complaints and uses his discretion to bring it to a final resolution.Quotes prices and credit terms and prepares sales contracts for orders obtained.Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules.Schedules Installation dates with assigned Sub Contractor.Works with Management and Inside sales team to keep account activities and literature up to date.Must be able to measure for estimating purposes at customer jobsites.Maintains effective working relationship with Credit/Collections, Customer Service, Marketing, Service, and Transportation Departments to manage all aspects of customer experience from sales to installation.Provides assistance to Credit/Collections and Customer Service Departments to resolve problems as they arise with their assigned dealers.Enters new customer data and other sales data for current customers into our system.Investigates and resolves customer problems with deliveries.Assists Marketing in administrating promotions and sales support to customers. #LI-DW1   qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: High School (required)  skills: Sales Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    job summary: Industry leading and growing manufacturer is looking for Spanish speaking Territory Sales Representative to cover the Miami area. This role comes with a very competitive compensation plan commensurate with experience with a base salary ranging from $60k to $75k plus commissions. All candidates must be legally authorized to work in the U.S.   location: Miami, Florida job type: Permanent salary: $60,000 - 75,000 per year work hours: 8am to 4pm education: High School   responsibilities: Maintains and grows sales following the guidelines set up by the Director of Sales.Compiles lists of prospective customers for use as sales leads, based on information from newspapers, business directories, industry ads, Internet Web sites, and other sources.Travels throughout assigned territory to call on regular and prospective customers to solicit orders, or talks with customers on sales floor or by phone.Displays or demonstrates product, using samples or catalog, and emphasizes salable features.Advises customer in proper installation techniques to ensure product functionality and code complianceEvaluates customer complaints and uses his discretion to bring it to a final resolution.Quotes prices and credit terms and prepares sales contracts for orders obtained.Estimates date of delivery to customer, based on knowledge of own firm's production and delivery schedules.Schedules Installation dates with assigned Sub Contractor.Works with Management and Inside sales team to keep account activities and literature up to date.Must be able to measure for estimating purposes at customer jobsites.Maintains effective working relationship with Credit/Collections, Customer Service, Marketing, Service, and Transportation Departments to manage all aspects of customer experience from sales to installation.Provides assistance to Credit/Collections and Customer Service Departments to resolve problems as they arise with their assigned dealers.Enters new customer data and other sales data for current customers into our system.Investigates and resolves customer problems with deliveries.Assists Marketing in administrating promotions and sales support to customers. #LI-DW1   qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: High School (required)  skills: Sales Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    • fort lauderdale, florida
    • contract
    • $15 - $22 per hour
    job summary: Position Summary: - Maintain all account requests submitted for the Randstad Professional Services Team - Member of a team responsible for providing all system access and termination requests for approximately 4,000 employees - Take ownership of requests from submission through completion - Create domain accounts for all new hires - Create application(s) access as requested - Process all disable(s) and termination requests through completion - Create Distribution Lists and Generic Mailbox's - Process Weekly Auto-disable list - Modify, update and maintain all documentation on team site - Monitor Account Admin Email Inbox and process all requests on a daily basis - Work with multiple teams to assist in resolving issues that run across teams Position Accountabilities: - 70% Handling daily requests received through ticketing system (min. 30 per day) - 10% File copies of emails and User Access Request forms in the appropriate tools for future audit requests - 10% Project work as requested, may involve additional work hours during the evenings or weekends occasionally - 5% Update Team Site with new process changes and maintain up to date data - 5% Trouble shoot specific account admin issues Core Competencies: - Must be able to multi-task in a high paced environment - Analytical, organizational and time management skills - Professional and effective, communication skills - Must able to work in a team environment Functional/Technical Competencies: - Knowledge of ticketing systems (Remedy or Change Gear preferred) - Business Applications: Excel, Word, Outlook, etc. Minimum Education: - High School Degree - Some college preferred but not necessary Minimum Experience: - 1 year in a Corporate IT environment Preferred Experience: - Previous experience in Account Administration (will train, if otherwise qualified)   location: Fort Lauderdale, Florida job type: Contract salary: $15 - 22 per hour work hours: 8am to 4pm education: High School   responsibilities: - Maintain all account requests submitted for the Randstad Professional Services Team - Member of a team responsible for providing all system access and termination requests for approximately 4,000 employees - Take ownership of requests from submission through completion - Create domain accounts for all new hires - Create application(s) access as requested - Process all disable(s) and termination requests through completion - Create Distribution Lists and Generic Mailbox's - Process Weekly Auto-disable list - Modify, update and maintain all documentation on team site - Monitor Account Admin Email Inbox and process all requests on a daily basis - Work with multiple teams to assist in resolving issues that run across teams   qualifications: Experience level: Entry LevelMinimum 1 year of experienceEducation: High School (required)  skills: System Adminassistantexecutive assistantIT SUpportData entryMicrosoft officeGoogle SuiteGMailAdministrative (1 year of experience is required) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    job summary: Position Summary: - Maintain all account requests submitted for the Randstad Professional Services Team - Member of a team responsible for providing all system access and termination requests for approximately 4,000 employees - Take ownership of requests from submission through completion - Create domain accounts for all new hires - Create application(s) access as requested - Process all disable(s) and termination requests through completion - Create Distribution Lists and Generic Mailbox's - Process Weekly Auto-disable list - Modify, update and maintain all documentation on team site - Monitor Account Admin Email Inbox and process all requests on a daily basis - Work with multiple teams to assist in resolving issues that run across teams Position Accountabilities: - 70% Handling daily requests received through ticketing system (min. 30 per day) - 10% File copies of emails and User Access Request forms in the appropriate tools for future audit requests - 10% Project work as requested, may involve additional work hours during the evenings or weekends occasionally - 5% Update Team Site with new process changes and maintain up to date data - 5% Trouble shoot specific account admin issues Core Competencies: - Must be able to multi-task in a high paced environment - Analytical, organizational and time management skills - Professional and effective, communication skills - Must able to work in a team environment Functional/Technical Competencies: - Knowledge of ticketing systems (Remedy or Change Gear preferred) - Business Applications: Excel, Word, Outlook, etc. Minimum Education: - High School Degree - Some college preferred but not necessary Minimum Experience: - 1 year in a Corporate IT environment Preferred Experience: - Previous experience in Account Administration (will train, if otherwise qualified)   location: Fort Lauderdale, Florida job type: Contract salary: $15 - 22 per hour work hours: 8am to 4pm education: High School   responsibilities: - Maintain all account requests submitted for the Randstad Professional Services Team - Member of a team responsible for providing all system access and termination requests for approximately 4,000 employees - Take ownership of requests from submission through completion - Create domain accounts for all new hires - Create application(s) access as requested - Process all disable(s) and termination requests through completion - Create Distribution Lists and Generic Mailbox's - Process Weekly Auto-disable list - Modify, update and maintain all documentation on team site - Monitor Account Admin Email Inbox and process all requests on a daily basis - Work with multiple teams to assist in resolving issues that run across teams   qualifications: Experience level: Entry LevelMinimum 1 year of experienceEducation: High School (required)  skills: System Adminassistantexecutive assistantIT SUpportData entryMicrosoft officeGoogle SuiteGMailAdministrative (1 year of experience is required) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    • jacksonville, florida
    • contract
    • $21 per hour
    job summary: Our client located in Jacksonville, FL has immediate openings for a highly motivated Service Desk Technician to join their dynamic and growing team. The ideal candidate will be full of enthuasim and drive. This is a partially remote position (3 days in the office, 2 days remote). Visa Sponsorship is not available at this time.   location: Jacksonville, Florida job type: Contract work hours: 8am to 5pm education: No Degree Required   responsibilities: Job Description The IT Service Desk Technician I provides first-line support, e.g., password resets, printer configurations, break/fix instructions, basic troubleshooting, ticket routing and escalation to Level 2 and Level 3 support. The IT Service Desk Technician I ensures service requests are responded to efficiently and effectively via telephone, utilizing remote support tools, or in-person. DUTIES & RESPONSIBILITIES Organize the Service Desk ticket queue so that incoming support calls are dealt with in a timely and effective manner.Ensure timely resolution or escalation of incidents and promptly communicate on progress to end-users.Prioritize outstanding IT support calls and schedule in order of prioritization to the relevant IT Support Technicians.Analyze and resolve urgent first-line support calls when escalated via the Service Desk.Promote best practices in the use of IT hardware and software.Provide advice and demonstrate use of software and hardware to end-users.Keep hardware safe and secure.Monitor status of WAN links and carry out basic investigations prior to reporting issues to Senior IT Staff.Maintain accurate tracking of IT assets in accordance with the IT Asset Management procedures.Input new system users onto the Service Desk system contacts database and maintain existing information ensuring it is correct and up to date.Input new system users onto the organization domain, e-mail system, and proxy servers within set timescales and ensure existing system users' information is correct and up-to-date.Perform IT installations, configurations, and troubleshoot computer hardware and software in accordance with IT Services standards.Liaise with third party support organizations for repairs/replacements.Liaise with third party support suppliers to resolve support calls that require actions from them.Provide feedback to Senior IT Staff regarding potential staff desktop training requirements.Participate in meetings/review meetings or locality site meetings and provide feedback as required.Monitor and recommend best practices procedures for all users accessing technical resources.Perform preventive maintenance as recommended by Microsoft standards on all desktops computers.Coordinate disposition of assets with the vendor to facilitate a healthy flow of retired equipment.Other related duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES Basic operating knowledge of and experience with PC, Macintosh, servers, peripherals, Windows, Mac OS, and Microsoft 365.Operating knowledge of typical office equipment, e.g., CISCO VOIP telephones, copier, fax machine, and E-mail required within three months of hire.Demonstrated basic computer troubleshooting, analysis, critical thinking and problem-solving skills.Demonstrated ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.Experience working with a trouble-ticketing system.Experience with mobile device support, iPhone/iPad Support, desktop imaging, and security patching.Effectively manage multiple priorities with a strong attention to detail in a fast-paced environment.Good oral and written communication skills.Organized and diligent with an ability to troubleshoot, problem-solve, and prioritize.Commitment to helping a highly successful organization implement systems to support significant growth.strong organization and time management skills.strong attention to detail.Highly motivated.Unequivocal commitment to the highest standards of personal and business ethics and conduct.Mission-driven, guided by core values, and a pleasure to work with. EXPERIENCE Requirements: Two years of IT service desk/help desk support experience. Preferences: Two years of experience utilizing a variety of computer hardware, software, and networking. EDUCATION Requirements: Associate degree with concentration in Information Technology or related field. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree. Preferences: Associate degree with an IT concentration. CERTIFICATIONS & LICENSURE Requirements: None Preferences: CompTIA A+ Certification.CompTIA Network+ Certification.CompTIA Security+ Certification. WORK ENVIRONMENT/PHYSICAL DEMANDS General office environment: temperature controlled.Up to 5% travel.Sitting for extended periods.May require lifting/carrying items up to 20 pounds.   qualifications: Experience level: ExperiencedMinimum 2 years of experienceEducation: No Degree Required  skills: Helpdesk Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    job summary: Our client located in Jacksonville, FL has immediate openings for a highly motivated Service Desk Technician to join their dynamic and growing team. The ideal candidate will be full of enthuasim and drive. This is a partially remote position (3 days in the office, 2 days remote). Visa Sponsorship is not available at this time.   location: Jacksonville, Florida job type: Contract work hours: 8am to 5pm education: No Degree Required   responsibilities: Job Description The IT Service Desk Technician I provides first-line support, e.g., password resets, printer configurations, break/fix instructions, basic troubleshooting, ticket routing and escalation to Level 2 and Level 3 support. The IT Service Desk Technician I ensures service requests are responded to efficiently and effectively via telephone, utilizing remote support tools, or in-person. DUTIES & RESPONSIBILITIES Organize the Service Desk ticket queue so that incoming support calls are dealt with in a timely and effective manner.Ensure timely resolution or escalation of incidents and promptly communicate on progress to end-users.Prioritize outstanding IT support calls and schedule in order of prioritization to the relevant IT Support Technicians.Analyze and resolve urgent first-line support calls when escalated via the Service Desk.Promote best practices in the use of IT hardware and software.Provide advice and demonstrate use of software and hardware to end-users.Keep hardware safe and secure.Monitor status of WAN links and carry out basic investigations prior to reporting issues to Senior IT Staff.Maintain accurate tracking of IT assets in accordance with the IT Asset Management procedures.Input new system users onto the Service Desk system contacts database and maintain existing information ensuring it is correct and up to date.Input new system users onto the organization domain, e-mail system, and proxy servers within set timescales and ensure existing system users' information is correct and up-to-date.Perform IT installations, configurations, and troubleshoot computer hardware and software in accordance with IT Services standards.Liaise with third party support organizations for repairs/replacements.Liaise with third party support suppliers to resolve support calls that require actions from them.Provide feedback to Senior IT Staff regarding potential staff desktop training requirements.Participate in meetings/review meetings or locality site meetings and provide feedback as required.Monitor and recommend best practices procedures for all users accessing technical resources.Perform preventive maintenance as recommended by Microsoft standards on all desktops computers.Coordinate disposition of assets with the vendor to facilitate a healthy flow of retired equipment.Other related duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES Basic operating knowledge of and experience with PC, Macintosh, servers, peripherals, Windows, Mac OS, and Microsoft 365.Operating knowledge of typical office equipment, e.g., CISCO VOIP telephones, copier, fax machine, and E-mail required within three months of hire.Demonstrated basic computer troubleshooting, analysis, critical thinking and problem-solving skills.Demonstrated ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.Experience working with a trouble-ticketing system.Experience with mobile device support, iPhone/iPad Support, desktop imaging, and security patching.Effectively manage multiple priorities with a strong attention to detail in a fast-paced environment.Good oral and written communication skills.Organized and diligent with an ability to troubleshoot, problem-solve, and prioritize.Commitment to helping a highly successful organization implement systems to support significant growth.strong organization and time management skills.strong attention to detail.Highly motivated.Unequivocal commitment to the highest standards of personal and business ethics and conduct.Mission-driven, guided by core values, and a pleasure to work with. EXPERIENCE Requirements: Two years of IT service desk/help desk support experience. Preferences: Two years of experience utilizing a variety of computer hardware, software, and networking. EDUCATION Requirements: Associate degree with concentration in Information Technology or related field. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree. Preferences: Associate degree with an IT concentration. CERTIFICATIONS & LICENSURE Requirements: None Preferences: CompTIA A+ Certification.CompTIA Network+ Certification.CompTIA Security+ Certification. WORK ENVIRONMENT/PHYSICAL DEMANDS General office environment: temperature controlled.Up to 5% travel.Sitting for extended periods.May require lifting/carrying items up to 20 pounds.   qualifications: Experience level: ExperiencedMinimum 2 years of experienceEducation: No Degree Required  skills: Helpdesk Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    • tampa, florida
    • contract
    • $20 - $23 per hour
    job summary: We are seeking a Tier 2 Support Technician. This role provides Technology/Application Support end-users to receive support and maintenance within the organization's application suite environment. This includes diagnosing reported problems within the application suite to ensure optimal functionality and performance. The person will also troubleshoot problem areas (by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required. This role provides Technology/Application Support end-users to receive support and maintenance within the organization's application suite environment. This includes diagnosing reported problems within the application suite to ensure optimal functionality and performance. The person will also troubleshoot problem areas (by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required.  location: Tampa, Florida job type: Contract salary: $20 - 23 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Remote Global IT support, using remote desktop toolsTroubleshoot Operating system and application installation/configurationProvide quality In-house applications supportRespond to inquiries from employees and help them resolve issuesHave excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutionsTake ownership of user problems and be proactive when dealing with user issuesProvide quality written communications and details of customer issuesSupport users in the use of computer equipment by providing necessary training/adviceEvaluate more complex calls and determine when to escalate to support team Requirements Ability to troubleshoot Software issuesMaintain a high degree of Customer First focus for all support queries Qualifications: 0-1 years previous experience in IT working with executives and end-usersstrong work ethicAbility to build rapport with clientsstrong troubleshooting and critical thinking skillsPositive and professional demeanorGood spoken and written communication skills   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors  skills: Technical SupportAPPLICATION SUPPORTEnterprise Application SupportSQL Server Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    job summary: We are seeking a Tier 2 Support Technician. This role provides Technology/Application Support end-users to receive support and maintenance within the organization's application suite environment. This includes diagnosing reported problems within the application suite to ensure optimal functionality and performance. The person will also troubleshoot problem areas (by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required. This role provides Technology/Application Support end-users to receive support and maintenance within the organization's application suite environment. This includes diagnosing reported problems within the application suite to ensure optimal functionality and performance. The person will also troubleshoot problem areas (by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required.  location: Tampa, Florida job type: Contract salary: $20 - 23 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Remote Global IT support, using remote desktop toolsTroubleshoot Operating system and application installation/configurationProvide quality In-house applications supportRespond to inquiries from employees and help them resolve issuesHave excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutionsTake ownership of user problems and be proactive when dealing with user issuesProvide quality written communications and details of customer issuesSupport users in the use of computer equipment by providing necessary training/adviceEvaluate more complex calls and determine when to escalate to support team Requirements Ability to troubleshoot Software issuesMaintain a high degree of Customer First focus for all support queries Qualifications: 0-1 years previous experience in IT working with executives and end-usersstrong work ethicAbility to build rapport with clientsstrong troubleshooting and critical thinking skillsPositive and professional demeanorGood spoken and written communication skills   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors  skills: Technical SupportAPPLICATION SUPPORTEnterprise Application SupportSQL Server Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    • tampa, florida
    • contract
    • $20 - $23 per hour
    job summary: We are seeking a Tier 2 Support Technician. This role provides Technology/Application Support end-users to receive support and maintenance within the organization's application suite environment. This includes diagnosing reported problems within the application suite to ensure optimal functionality and performance. The person will also troubleshoot problem areas (by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required. This role provides Technology/Application Support end-users to receive support and maintenance within the organization's application suite environment. This includes diagnosing reported problems within the application suite to ensure optimal functionality and performance. The person will also troubleshoot problem areas (by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required. Must haves: At least 1 year of IT experience (Tech/ App Support)SQL knowledge/ experience Other details Local to Tampa area ONLY1 day/ week on-site$23/ hour Apply if interested or reach out directly to jeffrey.debuse@randstadusa.com with an updated resume!   location: Tampa, Florida job type: Contract salary: $20 - 23 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Remote Global IT support, using remote desktop toolsTroubleshoot Operating system and application installation/configurationProvide quality In-house applications supportRespond to inquiries from employees and help them resolve issuesHave excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutionsTake ownership of user problems and be proactive when dealing with user issuesProvide quality written communications and details of customer issuesSupport users in the use of computer equipment by providing necessary training/adviceEvaluate more complex calls and determine when to escalate to support team Requirements Ability to troubleshoot Software issuesMaintain a high degree of Customer First focus for all support queries Qualifications: 0-1 years previous experience in IT working with executives and end-usersstrong work ethicAbility to build rapport with clientsstrong troubleshooting and critical thinking skillsPositive and professional demeanorGood spoken and written communication skills   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors  skills: Technical SupportAPPLICATION SUPPORT (1 year of experience is required)Enterprise Application SupportSQL Server (1 year of experience is required) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    job summary: We are seeking a Tier 2 Support Technician. This role provides Technology/Application Support end-users to receive support and maintenance within the organization's application suite environment. This includes diagnosing reported problems within the application suite to ensure optimal functionality and performance. The person will also troubleshoot problem areas (by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required. This role provides Technology/Application Support end-users to receive support and maintenance within the organization's application suite environment. This includes diagnosing reported problems within the application suite to ensure optimal functionality and performance. The person will also troubleshoot problem areas (by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required. Must haves: At least 1 year of IT experience (Tech/ App Support)SQL knowledge/ experience Other details Local to Tampa area ONLY1 day/ week on-site$23/ hour Apply if interested or reach out directly to jeffrey.debuse@randstadusa.com with an updated resume!   location: Tampa, Florida job type: Contract salary: $20 - 23 per hour work hours: 8am to 5pm education: Bachelors   responsibilities: Remote Global IT support, using remote desktop toolsTroubleshoot Operating system and application installation/configurationProvide quality In-house applications supportRespond to inquiries from employees and help them resolve issuesHave excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutionsTake ownership of user problems and be proactive when dealing with user issuesProvide quality written communications and details of customer issuesSupport users in the use of computer equipment by providing necessary training/adviceEvaluate more complex calls and determine when to escalate to support team Requirements Ability to troubleshoot Software issuesMaintain a high degree of Customer First focus for all support queries Qualifications: 0-1 years previous experience in IT working with executives and end-usersstrong work ethicAbility to build rapport with clientsstrong troubleshooting and critical thinking skillsPositive and professional demeanorGood spoken and written communication skills   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors  skills: Technical SupportAPPLICATION SUPPORT (1 year of experience is required)Enterprise Application SupportSQL Server (1 year of experience is required) Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    • kissimmee, florida
    • contract
    • $25 per hour
    job summary: The Field Refresh Technician takes overall responsibility for supporting the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced. They will be working in a Field Tech environment, doing daily installations for all hardware that is being refreshed, reimaged, or memory installed. This role is onsite and will require travel to support cast members.   location: Kissimmee, Florida job type: Contract work hours: 8am to 5pm education: Bachelors   responsibilities: Daily installations for all hardware that is being refreshed, reimaged or memory installedService Level desktop incident resolution for cast membersImaging and staging hardware Wiping devices that are returned from the field for return to inventory Install and configure software requested by client (MS Office 365, Adobe Creative Suite, VPN software, etc.) Ticket management - time manage all service level tickets that are assigned to individuals. Update and close tickets. Requires ability to remote into PC's to download software and troubleshootPost Validation Support - Support the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced.Lift, carry and transport computer equipment   qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors  skills: Microsoft (3 years of experience is required)EscalationsActive directoryField ServiceSERVICE NOW (1 year of experience is required)SCCM (1 year of experience is required)TCP/IP (1 year of experience is required)Exchange Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    job summary: The Field Refresh Technician takes overall responsibility for supporting the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced. They will be working in a Field Tech environment, doing daily installations for all hardware that is being refreshed, reimaged, or memory installed. This role is onsite and will require travel to support cast members.   location: Kissimmee, Florida job type: Contract work hours: 8am to 5pm education: Bachelors   responsibilities: Daily installations for all hardware that is being refreshed, reimaged or memory installedService Level desktop incident resolution for cast membersImaging and staging hardware Wiping devices that are returned from the field for return to inventory Install and configure software requested by client (MS Office 365, Adobe Creative Suite, VPN software, etc.) Ticket management - time manage all service level tickets that are assigned to individuals. Update and close tickets. Requires ability to remote into PC's to download software and troubleshootPost Validation Support - Support the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced.Lift, carry and transport computer equipment   qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors  skills: Microsoft (3 years of experience is required)EscalationsActive directoryField ServiceSERVICE NOW (1 year of experience is required)SCCM (1 year of experience is required)TCP/IP (1 year of experience is required)Exchange Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    • kissimmee, florida
    • contract
    • $25 per hour
    job summary: The Field Refresh Technician takes overall responsibility for supporting the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced. They will be working in a Field Tech environment, doing daily installations for all hardware that is being refreshed, reimaged, or memory installed. This role is onsite and will require travel to support cast members.   location: Kissimmee, Florida job type: Contract work hours: 8am to 5pm education: Bachelors   responsibilities: Daily installations for all hardware that is being refreshed, reimaged or memory installedService Level desktop incident resolution for cast membersImaging and staging hardware Wiping devices that are returned from the field for return to inventory Install and configure software requested by client (MS Office 365, Adobe Creative Suite, VPN software, etc.) Ticket management - time manage all service level tickets that are assigned to individuals. Update and close tickets. Requires ability to remote into PC's to download software and troubleshootPost Validation Support - Support the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced.Lift, carry and transport computer equipment   qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors  skills: Microsoft (3 years of experience is required)EscalationsActive directoryField ServiceSERVICE NOW (1 year of experience is required)SCCM (1 year of experience is required)TCP/IP (1 year of experience is required)Exchange Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    job summary: The Field Refresh Technician takes overall responsibility for supporting the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced. They will be working in a Field Tech environment, doing daily installations for all hardware that is being refreshed, reimaged, or memory installed. This role is onsite and will require travel to support cast members.   location: Kissimmee, Florida job type: Contract work hours: 8am to 5pm education: Bachelors   responsibilities: Daily installations for all hardware that is being refreshed, reimaged or memory installedService Level desktop incident resolution for cast membersImaging and staging hardware Wiping devices that are returned from the field for return to inventory Install and configure software requested by client (MS Office 365, Adobe Creative Suite, VPN software, etc.) Ticket management - time manage all service level tickets that are assigned to individuals. Update and close tickets. Requires ability to remote into PC's to download software and troubleshootPost Validation Support - Support the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced.Lift, carry and transport computer equipment   qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors  skills: Microsoft (3 years of experience is required)EscalationsActive directoryField ServiceSERVICE NOW (1 year of experience is required)SCCM (1 year of experience is required)TCP/IP (1 year of experience is required)Exchange Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    • kissimmee, florida
    • contract
    • $25 per hour
    job summary: 6 month contract with possibility for extension/ conversion! The Field Refresh Technician takes overall responsibility for supporting the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced. They will be working in a Field Tech environment, doing daily installations for all hardware that is being refreshed, reimaged, or memory installed. This role is onsite and will require travel to support cast members.  location: Kissimmee, Florida job type: Contract work hours: 8am to 5pm education: Bachelors   responsibilities: Daily installations for all hardware that is being refreshed, reimaged or memory installedService Level desktop incident resolution for cast membersImaging and staging hardware Wiping devices that are returned from the field for return to inventory Install and configure software requested by client (MS Office 365, Adobe Creative Suite, VPN software, etc.) Ticket management - time manage all service level tickets that are assigned to individuals. Update and close tickets. Requires ability to remote into PC's to download software and troubleshootPost Validation Support - Support the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced.Lift, carry and transport computer equipment   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors (required)  skills: Microsoft (3 years of experience is required)EscalationsActive directoryField ServiceSERVICE NOW (1 year of experience is required)SCCM (1 year of experience is required)TCP/IP (1 year of experience is required)Exchange Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    job summary: 6 month contract with possibility for extension/ conversion! The Field Refresh Technician takes overall responsibility for supporting the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced. They will be working in a Field Tech environment, doing daily installations for all hardware that is being refreshed, reimaged, or memory installed. This role is onsite and will require travel to support cast members.  location: Kissimmee, Florida job type: Contract work hours: 8am to 5pm education: Bachelors   responsibilities: Daily installations for all hardware that is being refreshed, reimaged or memory installedService Level desktop incident resolution for cast membersImaging and staging hardware Wiping devices that are returned from the field for return to inventory Install and configure software requested by client (MS Office 365, Adobe Creative Suite, VPN software, etc.) Ticket management - time manage all service level tickets that are assigned to individuals. Update and close tickets. Requires ability to remote into PC's to download software and troubleshootPost Validation Support - Support the appointments that cast members request for remote support after they receive their new hardware. Calls can include any type of help that the cast member may need from configuring their device, installing software, adding network drives to needing a device reimaged or replaced.Lift, carry and transport computer equipment   qualifications: Experience level: ExperiencedMinimum 5 years of experienceEducation: Bachelors (required)  skills: Microsoft (3 years of experience is required)EscalationsActive directoryField ServiceSERVICE NOW (1 year of experience is required)SCCM (1 year of experience is required)TCP/IP (1 year of experience is required)Exchange Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    • rockledge, florida
    • permanent
    • $64,800 - $81,000 per year
    job summary: Do you love working in IT in a business capacity? Are you looking to take the next steps in your career and looking for a place where you can grow and learn contribute daily to the IT organization? Our client in Rockledge, FL is looking for a Business Systems Analyst to add to their quickly growing IT organization. This is a full time permanent position. 100% Remote but you must live in the State of Florida and be willing to come onsite for the occasional meeting.   location: Rockledge, Florida job type: Permanent salary: $64,800 - 81,000 per year work hours: 8am to 5pm education: Bachelors   responsibilities: POSITION SUMMARY: To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by providing information services that consistently exceed our customers' expectations and support the corporate objectives of the client. The Business Systems Analyst works directly with the business owners of their assigned support areas to analyze, specify, and design automated systems as well as implement new systems or modifying existing ones. This position also investigates and problems, provides application technical support, and training to their customers for systems and software. Also, acting as the communication hub, this position coordinates the information technology activities for their assigned areas by designing, configuring, testing, and debugging software based on user requirements. Lastly, this associate supports strategic projects as a crucial member of the project team and can also be asked to investigate and resolve problems, provide application technical support, and training to their customers. This associate may report to a senior business systems analyst, coordinator, manager, or director for a particular deliverable. PRIMARY ACCOUNTABILITIES: Quality/No Harm: Understands all aspects of business requirements and their relationship to application requirementsWorks closely with other IS staff to specify requirements and translate them to well-designed software structuresUses system tools to develop adhoc queries and reports in response to user requestsCommunicates resultsCreates, reviews, and updates documentation on an annual basis for responsible systemsPrepares test scenarios and testing schedulesMonitors and analyzes performance during testingDevelops technical documentation for system supportPerforms process improvement tasks, conducting studies on complex operational problems, new system requirementsAssists in the development of departmental reporting and analysis where specific technical skills are requiredReviews test plans for Associate Business Systems Analyst when requiredCreates and designs various database applications, queries, reports, and other data extraction techniques Customer Experience: Expert understanding of assigned applications(s) functionalityUnderstands and can articulate department business processes to resolve workflow issuesDelivers solutions in such a way that the systems meet the needs of the departments Stewardship: Ensures that adequate testing is performed and documented prior to implementationCompetently manages all assigned tasksKeeps management informed of status of activities and issuesMentors other system analysts assisting these associates with more complex issues or projectsUtilize resources wisely, handling routine and intermediate issues without management interventionCompletes other duties as assigned QUALIFICATIONS REQUIRED: Bachelor's Degree in relevant field or equivalent experience in a relevant field may be substituted at director's discretion.3+ years' experience in information technology is requiredMaintains the most recent certifications applicable to the current position based on the installed application or system software versions or platforms. If application certifications are not available maintains most relevant education available for assigned application.Ability to work effectively with team members and the user community.Expertise in business and systems analysis and design in a technical environmentAbility to work and maintain composure in an often stressful environment Physical Demands Must be able to sit for extended periods of timeAbility to work extended hours to meet deadlines and resolve problems Mental Demands: Ability to handle extremely stressful and dynamic work situations while contributing to a team environment.Must exhibit superior analytical and problem solving abilities.Ability to satisfy user needs based upon understanding of equipment and concepts from the user's perspectiveComprehensive understanding of technology relating to system hardware, system O/S, and applications.Ability to pursue multiple concurrent tasks in an autonomous work environment.Ability to respond appropriately to complex problems.Ability to assess, interpret data, and resolve computer application and system problems   qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors  skills: Business Analysis Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information
    job summary: Do you love working in IT in a business capacity? Are you looking to take the next steps in your career and looking for a place where you can grow and learn contribute daily to the IT organization? Our client in Rockledge, FL is looking for a Business Systems Analyst to add to their quickly growing IT organization. This is a full time permanent position. 100% Remote but you must live in the State of Florida and be willing to come onsite for the occasional meeting.   location: Rockledge, Florida job type: Permanent salary: $64,800 - 81,000 per year work hours: 8am to 5pm education: Bachelors   responsibilities: POSITION SUMMARY: To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by providing information services that consistently exceed our customers' expectations and support the corporate objectives of the client. The Business Systems Analyst works directly with the business owners of their assigned support areas to analyze, specify, and design automated systems as well as implement new systems or modifying existing ones. This position also investigates and problems, provides application technical support, and training to their customers for systems and software. Also, acting as the communication hub, this position coordinates the information technology activities for their assigned areas by designing, configuring, testing, and debugging software based on user requirements. Lastly, this associate supports strategic projects as a crucial member of the project team and can also be asked to investigate and resolve problems, provide application technical support, and training to their customers. This associate may report to a senior business systems analyst, coordinator, manager, or director for a particular deliverable. PRIMARY ACCOUNTABILITIES: Quality/No Harm: Understands all aspects of business requirements and their relationship to application requirementsWorks closely with other IS staff to specify requirements and translate them to well-designed software structuresUses system tools to develop adhoc queries and reports in response to user requestsCommunicates resultsCreates, reviews, and updates documentation on an annual basis for responsible systemsPrepares test scenarios and testing schedulesMonitors and analyzes performance during testingDevelops technical documentation for system supportPerforms process improvement tasks, conducting studies on complex operational problems, new system requirementsAssists in the development of departmental reporting and analysis where specific technical skills are requiredReviews test plans for Associate Business Systems Analyst when requiredCreates and designs various database applications, queries, reports, and other data extraction techniques Customer Experience: Expert understanding of assigned applications(s) functionalityUnderstands and can articulate department business processes to resolve workflow issuesDelivers solutions in such a way that the systems meet the needs of the departments Stewardship: Ensures that adequate testing is performed and documented prior to implementationCompetently manages all assigned tasksKeeps management informed of status of activities and issuesMentors other system analysts assisting these associates with more complex issues or projectsUtilize resources wisely, handling routine and intermediate issues without management interventionCompletes other duties as assigned QUALIFICATIONS REQUIRED: Bachelor's Degree in relevant field or equivalent experience in a relevant field may be substituted at director's discretion.3+ years' experience in information technology is requiredMaintains the most recent certifications applicable to the current position based on the installed application or system software versions or platforms. If application certifications are not available maintains most relevant education available for assigned application.Ability to work effectively with team members and the user community.Expertise in business and systems analysis and design in a technical environmentAbility to work and maintain composure in an often stressful environment Physical Demands Must be able to sit for extended periods of timeAbility to work extended hours to meet deadlines and resolve problems Mental Demands: Ability to handle extremely stressful and dynamic work situations while contributing to a team environment.Must exhibit superior analytical and problem solving abilities.Ability to satisfy user needs based upon understanding of equipment and concepts from the user's perspectiveComprehensive understanding of technology relating to system hardware, system O/S, and applications.Ability to pursue multiple concurrent tasks in an autonomous work environment.Ability to respond appropriately to complex problems.Ability to assess, interpret data, and resolve computer application and system problems   qualifications: Experience level: ExperiencedMinimum 3 years of experienceEducation: Bachelors  skills: Business Analysis Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information

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