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- As a Service Desk Agent, you'll be the primary contact for users reaching out to our IT Service Desk. Your role focuses on delivering exceptional customer service while efficiently resolving technical issues. You'll utilize your expertise, along with a knowledge base tool, to ensure timely issue resolution and maintain high levels of customer satisfaction. The ideal candidate will demonstrate communication skills, technical proficiency, and a proactive appAs a Service Desk Agent, you'll be the primary contact for users reaching out to our IT Service Desk. Your role focuses on delivering exceptional customer service while efficiently resolving technical issues. You'll utilize your expertise, along with a knowledge base tool, to ensure timely issue resolution and maintain high levels of customer satisfaction. The ideal candidate will demonstrate communication skills, technical proficiency, and a proactive app
