Business Services Sr Specialist, A/R

  • location: Atlanta, GA
  • type: Permanent

job description

Business Services Sr Specialist, A/R

Position Overview:  

Proper management of these accounts ensures timely reconciliation, identification and resolution of issues and working with the customer/Randstad management/IT personnel to see automation and process improvement.  This role also may support the Manager, A/R with analysis, reporting and administrative functions.  Seeking a qualified candidate to enter this role with the ability and desire to build upon their skills and grow into higher level roles within the company.


Principal Responsibilities:   

  • Manage monthly assigned accounts receivable portfolio, by contacting new and delinquent customers to discern cause of non-payment and to facilitate payment.  $5-10M, 350+ customers with monthly balances
  • Ensure accounts revenue days sales outstanding (DSOs) is minimized and company cash position is maximized by ensuring prompt payment by customers, achieving monthly cash collection goal, and mitigating exposure to bad debt
  • Identify high-risk accounts and escalate to Manager, Collections, as necessary
  • Identify quality issues contributing to delinquent balances and initiate resolution
  • Maintain detailed documentation of events, i.e. conversations, contacts, discrepancies, etc., in the customer database
  • Remove all obstacles preventing prompt payment through customer contact and communication with the sales team
  • Prioritize and maintain assigned portfolio of accounts and projects
  • Work directly with internal and external customers to improve processes, collect cash, and enhance relationships
  • Maintain high level of customer service, internally and externally
  • Develop collaborative relationships with field management to systematically and proactively bring awareness to potential risks
  • Identify process gaps and work with Manager, Accounts Receivable to implement change


Education & Qualifications (Required and Preferred):
  • Undergraduate degree in Accounting or Finance, or equivalent experience in business, is preferred
  • 3+ years in collection experience, or related Credit / Financial experience, primarily from the commercial sector is preferred
  • Exercise considerable discretion in collection activities
  • Benchmark and innovate to ensure departmental efficiency
  • Collaborate with other functional areas, as needed, to maintain productivity and support department and company initiatives
  • Extensive A/R Reconciliation experience
  • Prior experience handling Strategic/National accounts strongly preferred
  • PeopleSoft Experience a plus
  • Project management experience preferred
  • Proficient using Google mail, calendaring and shared drives

Key Competencies (see World League Publication if applicable):
  • Manage multiple tasks simultaneously, meet deadlines, and meet/exceed deadlines and goals
  • Strong organizational, analytical, and extensive reconciliation skills
  • Is intellectually curious
  • Self-starter with an eye towards achieving goals and resolving obstacles
  • Ability to continually review processes for improvement
  • Professional, effective, and persuasive communication skills (both written and verbal)
  • Benchmark and innovate to ensure departmental efficiency
  • Ability to excel in a fast-paced work environment and effectively manage time in high pressure situations
  • Collaborative with other teams to maintain productivity and support department and company initiatives
  • Advanced level skills in Microsoft Office (primarily Excel)
  • Time management


about Randstad
Randstad is the global leader in the HR services industry. We support people and organizations in realizing their true potential. We do this by combining the power of today's technology with our passion for people. We call it Human Forward. Our services range from regular temporary Staffing and permanent placements to Inhouse Services, Professionals, and HR Solutions, including Recruitment Process Outsourcing, Managed Services Programs and  outplacement. Randstad is active in 38 countries around the world and has top-three positions in almost half of these. In 2018, Randstad had on average 38,820 corporate employees and 4,826 branches and Inhouse locations. In 2018, Randstad generated revenue of € 23.8 billion and holds the world's number one position in its industry since November 2018. Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. Randstad N.V. is listed on the NYSE Euronext Amsterdam, where options for stocks in Randstad are also traded.

Get to know us and find out "What More Could You Do" at Randstad

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.  If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.

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