Staffing Operations Program Manager

location: Malvern, PA
type: Permanent

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job details:

location: Malvern, PA
date posted: Monday, October 5, 2020
job type: Permanent
industry: Administrative and Support Services
reference: 33201

job description

Staffing Operations Program Manager

Randstad, the largest staffing firm in the world, is hiring an experienced Program Manager to support our Randstad Corporate Services (RCS) division. RCS offers our clients a highly customizable, partnership-driven solution providing a single point of access to a variety of workforce solutions through an on-site model powered by robust technology.

Our Program Managers lead the account teams that act as an extension of our client's HR function. This role provides day-to-day leadership and management to ensure the client receives the highest level of quality service in a timely and cost-effective manner. The Program Manager will oversee all operations, executing goals, and identify opportunities for new revenue streams to sustain and grow business.

What you get to do:

Lead and develop account teams optimizing service delivery to clients
Produce measurable and cost-effective results aligning with the client's business drivers
Build, maintain, and grow the strategic partnership with the client and/or suppliers
Gain a comprehensive understanding of the client's business
Ensure adherence to contractual obligations to optimize account performance
Identify opportunities for new revenue streams
Offer innovative employment solutions
Work with senior management to ensure the profitability of the business
Manage adherence to the contract and SLA's
Seek out opportunities for improvement by effectively allocating resources to yield the best ROI
Develop requirements for reports, forecasts, analyses, and other marketing-related activities
Be responsible for full P&L, control costs, and continuously resolve operational challenges
Ensure that the recruiting team's talent pipeline aligns with the client's needs
Maximize RCS specific tools for recruitment, selection, and retention of talent
Effectively deliver Randstad's operational standards with excellence

What you need to bring:

5+ years of business experience with a minimum of 1 year in staffing or in the client's industry
Unsurpassed level of professionalism and ability to communicate at all levels
Demonstrated ability to manage and resolve complex client situations in an effective manner
Strong organizational, analytical and problem-solving abilities
Ability to work independently and manage multiple priorities and deadlines
Ability To present business reviews and workforce strategies to client groups
Demonstrated ability to identify client's needs and to deliver or adjust expectations
Proficiency using Google mail, calendaring and shared drives

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.