• location: South Plainfield, NJ
  • type: Permanent
  • salary: $56,000 - $72,000 per year
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job description


Job Title: Study Manager

Position Description

The Study Manager I position is a non-bench role that works closely with customers and the lab in order to effectively manage the customer interaction with our client.?

Position Responsibilities

  • Provide NGS consultation for complex projects
  • Draft complex quotes
  • Review simple NGS quotes from Associate Study Managers
  • Train Associate Study Managers
  • Participate in direct phone line for cold customer calls and scheduled teleconferences
  • Optimize pre-sales and quoting workflow
  • Serve as the main point of contact for general pre-sales inquiries, complex project design, progress reports, and technical support/troubleshooting
Position Requirements

  • PhD or equivalent combination of degree and years of experience required
  • 3+ years relevant experience required
  • In-depth knowledge of NGS techniques, applications, and platforms is required
  • Prior scientific technical support and troubleshooting experience is required
  • Project management experience recommended
  • Excellent interpersonal skills, both verbal and written, is required
  • Ability to efficiently, accurately, and succinctly communicate complex information is required
  • Ability to multitask and meet deadlines in a fast-paced, customer-oriented environment
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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