Drug Safety Associate

  • location: Horsham, PA
  • type: Temp to Perm
  • salary: $25 - $28 per hour
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job description

Drug Safety Associate

job summary:
Summary: An actively-licensed RN to provide premier customer service on inquiries, processing orders, explaining client products, and handling complaints in a prompt, courteous, clear and concise manner.

location: Horsham, Pennsylvania
job type: Temporary
salary: $25 - 28 per hour
work hours: 9 to 5
education: Associate
Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Confers with internal and/or external customers in order to provide information about products
  • and/or services such as processing customer requests, orders, cancel accounts or obtain
  • details of complaints over the phone, by email, live chat, social media or other method of
  • communication.
  • Resolves customer questions and concerns effectively and efficiently by actively listening,
  • communicating clearly and concisely, and assuring customer understanding.
  • Ensures customer satisfaction and loyalty by consulting with customers, assisting customers,
  • and resolving a wide variety of customer requests, inquiries, and complaints.
  • Assists with product or service related tasks and activities, which may include order
  • processing, invoicing, researching accounts, order history, handling returns, client program
  • policies and opening new accounts.
  • Keeps records of customer interactions and transactions, recording details of inquiries,
  • complaints, comments and actions taken.
  • Builds and maintain business relationship with clients by providing prompt and accurate
  • service so as to promote customer loyalty for the client.
  • Documents Adverse Events and Quality Complaints.
  • Obtains and examines all relevant information to assess validity of complaints and to
  • determine possible causes. May make outbound calls related to the product or service, and/or
  • in follow-up to a customer inquiry.
Job Specifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Current RN license. Previous pharmaceutical call center experience preferred. Previous product quality and/or pharmacovigilance experience desired.

Language Skills:

Ability to read and interpret documents such as safety rules, standard operating procedures (SOPs) or other job aids, to write routine correspondence, and to effectively present information in a one-on-one, small or large group situations, to customers, clients and associates.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions provided in written, oral or diagram form and to deal with problems involving several concrete variables in standardized situations.

Computer/Technical Skills

Proficient knowledge of Microsoft Office products. Familiarity with use of Microsoft Office Suite 2010. Dexterity navigating multiple databases.

skills: Pharmacovigilance, Drug Safety
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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