Drug Safety Associate

  • location: Round Lake, IL
  • type: Contract
  • salary: $20 - $23.93 per hour
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job description

Drug Safety Associate

job summary:
  • This position is responsible for receiving complaints via direct calls, triage and processing complaint files.
location: Round Lake, Illinois
job type: Contract
salary: $20.00 - 23.93 per hour
work hours: 9 to 5
education: Associate
  • Effectively manage incoming customer calls and complaint workflow which includes performing daily tasks associate with processing these files which may include:

    • Collect necessary complaint information
    • Complaint entry, initial assessment and triage of complaints
    • Notify internal functions, external customers and suppliers
    • Perform follow-up calls with the customer
    • Determine reportability of a complaint
    • Evaluate complaint for need to investigate and coordinate sample retrieval
    • Respond to customer complaints (written and verbal)
  • Timely closure of complaints, as per procedure
  • Effectively manage workflow, identifying and escalating issues
  • Participate in continuous improvement efforts and projects, including CAPAs
  • Assist in developing plans to investigate risks
  • May mentor new team members
  • Minimum of an Associate's Degree required in nursing, pharmacy, medical technology, engineering or scientific background (MLT, LPN, RN) or equivalent experience (defined as a minimum of 3 years of medical products industry experience).
  • Bachelor degree and/or clinical certification (MT, RN) preferred
  • 0-3 years' work experience in a cGMP related industry or in a clinical setting
  • Project Management experience and/or certification preferred
  • Must have strong Microsoft Word, Excel (experienced in pivot tables & v-lookups), PowerPoint, and Outlook; Access is a great plus.
  • Must type at least 30 wpm with minimum errors a 90% accuracy rate.
  • Previous experience in customer service and/or interactions with external customers.
  • Customer focused.
  • Solid written/verbal communication skills
  • Strong interpersonal skills.
  • Ability to prioritize and multitask.
  • Proficient with computers.
  • Ability to work with cross-functional teams to interact effectively with peers, management and customers.
  • Readily accepting of assignments to new/different products.
  • Strong critical thinking and problem solving skills
  • Ability to work independently
  • Detail oriented.
skills: Drug Safety, AD (Adverse Events), GMP (Good Manufacturing Practice)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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