Field Service Management Advisor - Med Device

  • location: Cambridge, MA
  • type: Permanent
  • salary: $110,000 - $120,000 per year
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job description

Field Service Management Advisor - Med Device

job summary:
Urgent Need for a Field Service Management Advisor who will be responsible for all aspects of Field Service Development. As a Field Service Management Advisor, this person will work with the Field Service Organizations and support such functions as; R&D, Manufacturing, Quality, to restore the operation of our customer's instruments in the shortest time possible.

 
location: Cambridge, Massachusetts
job type: Permanent
salary: $110,000 - 120,000 per year
work hours: 9 to 5
education: Bachelors
 
responsibilities:
  • Prepare service documentation including items such as service manuals, technical bulletins and installation, maintenance, repair, and upgrade processes
  • Develops and maintains Technical Support procedures
  • Build and delivers product training programs to field service engineers, affiliates, and regional product support associates
  • Develops service bulletins of product support changes and maintenance updates
  • Support the new products and assist in the development of product specifications to ensure reasonable reliability and serviceability
 
qualifications:
  • Bachelor's degree in mechanical, electrical or biomedical engineering required
  • 7 years relevant experience required
  • 7 years experience in medical device industry preferred
  • 7 years experience in Capital Equipment Service preferred
  • 7 years experience in field service engineering, service development, or medical electrical equipment design, repair and manufacture required
 
skills: Design Engineering, Medical Device Product Development
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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