Customer Service Coordinator III - On Site

  • location: North Chicago, IL
  • type: Contract
  • salary: $16.50 - $19 per hour
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job description

Customer Service Coordinator III - On Site

job summary:
As the world's largest staffing and recruitment agency, we can commit to find you the perfect role that gives you the opportunity to learn and grow in the life sciences arena. Utilizing a recruiter for your job search gives you access to a large network of top employers as well as detailed information about hundreds of positions. A current top partnership with a research-driven biopharmaceutical company is known as a powerhouse that aims to develop treatments for difficult-to-cure diseases. This renowned employer has created 32 products, including Humira and Lupron, that have highly impacted lives across the globe. If you're looking to stand out in your field and lead the way to innovative therapies, this position is for you!

location: North Chicago, Illinois
job type: Contract
salary: $16.50 - 19.00 per hour
work hours: 11 to 7
education: High School
  • Provide subject matter expertise of program requirements and application status while maintaining a high level of customer service, sense of urgency, reliability, data entry skills, active listening, proper phone etiquette, great verbal and writing skills, and teamwork spirit
  • As the initial point of contact for patients and HCPs that we support guide callers through the application process to determine resolution of inquiry
  • Ensure correct information or directs the call to the appropriate team member while maintaining a high level of professionalism
  • Provides typed documentation of all communications received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or adverse drug events to the appropriate party or system
  • Identifies potential Adverse Event situations for reporting to Pharmacovigilence ensuring Company meets FDA regulations
  • Meet performance standards in alignment with predefined metrics
  • Completes all required training in order to perform all functions in the position e.g., soft skills certification along with program overviews
  • High School Diploma or GED required. Associate or College Degree Preferred
  • Previous experience in a call center environment, healthcare office, corporate setting, or healthcare insurance provider or pharmacy is highly desirable
  • Understanding and knowledge of commercial and major medical insurance programs, billing requirements, healthcare benefit investigation processes, prior authorization and appeal filings
  • Knowledge of private payers, pharmacy benefits, medical benefits, Medicare Part D, Medicaid and alternate funding resources
  • Demonstrated organization and problem solving skills to handle patient conversations identify issues and address needs
  • Must have comfort level with utilizing multiple applications while capturing case information
  • Proficient with Microsoft Office Program Suite and Lotus Notes Suite including Excel, Word, Outlook and SharePoint
  • Ability to maintain professional communication skills and an understanding of how to maintain a courteous attitude toward customers and fellow employees
  • Requires critical thinking skills, analytical skills and the ability to work with minimal supervision. Requires strong communication (verbal and written, clear and concise), customer service and interpersonal skills
  • Must be able to take appropriate action in a stressful environment
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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