Technical Support

  • location: Boca Raton, FL
  • type: Contract
  • salary: $18 - $21 per hour

job description

Contract position: Seeking a Technical Support Representative with 2+ years of experience in a technical support help desk environment. This position is located in Boca Raton, FL. If local, please apply today!

Responsibilities for the Technical Support

  • Provide remote diagnostic and technical support for National Account Retail customers and internal Installation and Service Technicians.
  • Enter, update, and close tickets for service into Remedy, FSMS, and customer databases. (Document the status of the equipment.)
  • Based on knowledge of networks and IP-based devices, determine the root cause of equipment failure (network, software, hardware, electrical issue, etc.) and run remote diagnostic scripts via Telnet into IP-based device on the customer network.
  • To adhere to short response-time requirements, contact individual technicians on call, advise technician as to the location, problem and potential resolution.
  • Explain physical layout and functionality of hardware to guide the technician through the repair of such equipment.

Requirements for the Technical Support

  • High school diploma or equivalent. College (AS or BS) degree in technical field is preferred.
  • Two (2) years of experience in a technical support help desk environment.
  • Experience with technical troubleshooting remotely and data entry in a fast-paced environment.
  • Solid knowledge of computer networks and hardware connectivity.
  • Knowledge of MS office products with advanced typing skills.

Benefits

  • Contractor benefits offered

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