Customer Service Engineer

  • location: Honolulu, HI
  • type: Contract
  • salary: $21.06 per hour

job description

Contract position: Customer Relationship Specialist needed to analyze, troubleshoot and resolve device communication, and service supply issues to customers. This person will work to ensure 100% customer satisfaction with all aspects of the program. This is a contract position in Honolulu, HI.

Responsibilities for the Customer Service Engineer

  • Ensure meter reads are reported for all devices and billing is submitted by required due date.
  • Investigate, troubleshoot and resolve meter issues as needed such as device not communicating, invalid meter reads.
  • Understand and utilize contract documentation and participate in process for implementing new client contracts.
  • Facilitate remote meetings with clients regularly to gauge satisfaction and maintain accurate account information.
  • Generate client-facing operational reports.

Requirements for the Customer Service Engineer

  • Bachelor's Degree required.
  • Customer relationship management preferred.
  • Demonstrate ability to navigate and utilize Microsoft Office Suite.
  • Ability to demonstrate knowledge and use of interpersonal skill behaviors including empathy, balancing client vs company needs, conflict resolution skills, problem-solving skills, professional communication skills, able to succeed in a changing environment, and expectation setting.

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