• location: Grand Rapids, MI
  • type: Contract
  • salary: $21.34 per hour

job description


Contract position: Service Technician needed to provide repair and service support on Low to Mid-Range office printing products to customers. This person will be providing preventative maintenance service on production products. This is a contract position in Grand Rapids, MI.
Responsibilities for the Technician
  • Perform the full range of maintenance on assigned products; including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance
  • Take responsibility for customer satisfaction by providing timely and courteous service with minimal support from other personnel
  • Perform mechanical adjustments, troubleshoot to the Field Replaceable Unit (FRU) level (FRUs may be electrical, electronic or mechanical in nature and are defined during product training)
  • Handle mechanical observations of belts, chains, pulleys, clutches, gears, motors, and interdependent drive systems with an ability to understand and troubleshoot malfunctions
  • Communicate with customers the status of their current service call and address any other service concerns they may have with the product
  • Meet and/or exceed all required standards, such as Customer Notifications (ETA), Response Time, Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs
Requirements for the Technician
  • A certificate or diploma from a vocational program , technical school, or college in the field of either: electronics, electrical / mechanical repair, or similar field (2 or more years of related field experience as a repair technician may be substituted for the certificate/diploma.)
  • Industry Certifications (A+ or N+)
  • Mechanical Background (gears, pulleys, belts, chains, motors, clutches, drive systems) as well as computer skills
  • Customer skills
  • Reliable Car (space, passes safety inspections, licensed and insured)
  • Experience or formal training in AC-DC electrical/electronics required as well as functional knowledge and application of a multi -meter.
  • Online assessment is a prerequisite for an onsite interview

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