Human Resource Generalist

  • location: Houston, TX
  • type: Contract
  • salary: $22 - $26 per hour

job description

Human Resource Generalist

Contract position: The HR Information Center Representative's primary responsibility is to respond to telephone calls/e-mails from employee inquiries about a variety of Human Resources topics. This position requires excellent customer service skills and specialized knowledge of general HR processes as well as policies, procedures, and programs including benefits.
Responsibilities for the Human Resource Generalist
  • Receive inquiries from employees, former employees and/or their families, and external agencies. Responds to inquiries and determines who needs to assist or redirect to the appropriate resource (HR functional group, vendor, IT Help Desk, etc.).
  • Service a large number of employees in 3 different time zones both in Canada and U.S.
  • Manage inquires within scope of HR Information Center to ensure that the internal focused HR Information Center does not circumvent other vendor call centers
  • Provide basic program information when new initiatives are launched.
  • Prepares and completes Employee Verification forms on request
Requirements for the Human Resource Generalist
  • Bachelor's degree in Human Resources or related field of study or equivalent work experience.
  • Minimum of 1 (one) year of proven success in a call center environment or equivalent experience in a customer service environment
  • Minimum of 1 (one) year of proven success in a call center environment or equivalent experience in a customer service environment
Benefits

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