Account Representative

  • location: Indianapolis, IN
  • type: Contract
  • salary: $16.93 per hour

job description

Account Representative

Contract position: Account Support Representative needed to provide dedicated support to all Client Associate positions for a company that sells document solutions and services. Key components of success in this role include: uninterrupted delivery of operational excellence & SLA achievement, client satisfaction and retention, exhibit teamwork (internally & externally), interact with internal leaders (sales and operations), identify additional opportunities to grow revenue and reduce costs. This opportunity is located in Indianapolis, IN.

Responsibilities for the Account Representative

  • Provides backup and peak workload support to all Client Associates in coverage territory.
  • Establish effective support coverage schedule working with Managers and Site Coordinators to ensure SLAs are met.
  • Supports training of new employees (as required).
  • Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets).
  • Ensures there is an current Site/Operations Manual for effective coverage support.
  • Maintain estimation and scheduling of all jobs (as required).
  • Coordinate personnel work schedules within the account as required (including overtime).
  • Work with Site Coordinator and Manager to identify and act upon improvement/growth opportunities recognized.
Requirements for the Account Representative

  • 3+ years experience delivering services in a client environment.
  • Able to demonstrate Intermediate use of: MS office (Word, Excel, PowerPoint), Web, Internet, and Intranet.
  • High School diploma or equivalent.
  • Printer/copier first level breakfix and production prints experience.

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