Technical Support Engineer

  • location: Racine, WI
  • type: Contract
  • salary: $20 - $27 per hour
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job description

Technical Support Engineer

Contract position: Southeastern Wisconsin Large Equipment manufacturer seek a Precision Solutions & Telematics Support Agent. Qualified qualified candidates should have a Bachelor's Degree in Engineering, Industrial, Technology, Agricultural Sciences, Automotive or relevant discipline OR Associate Degree with 2+ years of technical experience at an OEM or dealer level customer service experience.

Responsibilities for the Technical Support Engineer
  • Provide remote diagnostic and troubleshooting technical support services to dealership staff and customers on precision solution products including: installation, setup and operation, problem resolution and maintenance via call center and web support.
  • Help improve reliability and serviceability of Industrial products by maintaining relationships with Engineering, Technical Publications, and Technical Training teams to provide regular feedback of current issues on supported products.
Requirements for the Technical Support Engineer

  • Bachelor's Degree in Engineering, Industrial, Technology, Agricultural Sciences, Automotive or relavant discipline OR Associate Degree with 2+ years of technical experience at an OEM or dealer level in lieu of Bachelor's.
  • Basic understanding of electrical and GPS products or systems.
  • Ability to think and act independently and problem-solve issues using all available tools and resources.
  • Experience with mobile equipment such as; agricultural, construction or forestry equipment; on/off-road trucks; or, automobiles.
Benefits

    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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