Technical Support

  • location: Peachtree City, GA
  • type: Contract
  • salary: $15 - $16.31 per hour
easy apply

job description

Technical Support

Contract position: We are searching for a Technical Support Specialist in Peachtree City, GA to work for a lighting manufacturing company. This is a contract position expected to last six months and could be longer.

Responsibilities for the Technical Support
  • Provide general lighting product technical support internally and externally via phone and email support queues.
  • Provide customers with replacement part information and answer compatibility information
  • Interpret customer problems, research the solution and provide accurate resolution information
  • Maintain KPI metrics for phone, email and web bot metrics
  • Communicate with sales team, distributors and end users accurately and professionally.
Requirements for the Technical Support

  • 3+ years of technical support experience
  • It requires a tech savvy individual that can identify replacement parts out of a bill of material and make recommendations to the customer
  • Ideally, the individual needs to be mechanically inclined and should have an understanding electrical end devices( i.e. light fixtures and components that make them function).
Benefits

  • Medical, Dental, PTO, etc.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

easy apply

get jobs in your inbox.

sign up
{{returnMsg}}

related jobs

    Mechanical Engineer

  • location: Union City, GA
  • job type: Permanent
  • salary: $65,000 - $90,000 per year
  • date posted: 10/24/2018

    Quality Engineer

  • location: Newnan, GA
  • job type: Permanent
  • salary: $85,000 - $90,000 per year
  • date posted: 10/22/2018

    Customer Service Engineer

  • location: Peachtree City, GA
  • job type: Permanent
  • salary: $45,000 - $65,000 per year
  • date posted: 11/13/2018