Technical Support

  • location: Peachtree City, GA
  • type: Contract
  • salary: $15 - $16.31 per hour
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job description

Technical Support

Contract position: We are searching for a Technical Support Specialist in Peachtree City, GA to work for a lighting manufacturing company. This is a contract position expected to last six months and could be longer.

Responsibilities for the Technical Support
  • Provide general lighting product technical support internally and externally via phone and email support queues.
  • Provide customers with replacement part information and answer compatibility information
  • Interpret customer problems, research the solution and provide accurate resolution information
  • Maintain KPI metrics for phone, email and web bot metrics
  • Communicate with sales team, distributors and end users accurately and professionally.
Requirements for the Technical Support

  • 3+ years of technical support experience
  • It requires a tech savvy individual that can identify replacement parts out of a bill of material and make recommendations to the customer
  • Ideally, the individual needs to be mechanically inclined and should have an understanding electrical end devices( i.e. light fixtures and components that make them function).

  • Medical, Dental, PTO, etc.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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