Technical Support

  • location: New Hill, NC
  • type: Contract
  • salary: $20 - $21.42 per hour
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job description

Technical Support

Contract position: We are searching for a Service Technician to work in New Hill, NC to work for a leading printer/electronics company. This is a contract position that is expected to last a year and could be longer.

Responsibilities for the Technical Support
  • Provides complete support coverage for equipment assigned to a Managed Services customer in order to maintain the highest possible uptime for the customer.
  • Demonstrate the required product proficiency by successfully completing the product training Perform routine services to ensure equipment availability to client site users
  • Check operation of equipment, clean, adjust as required to ensure optimal print quality
  • Perform and track rebuilds of CRUs using approved procedures to ensure CRU inventory is available
  • Serve as the primary customer contact for all maintenance, productivity, and supply inventories of assigned equipment
  • Perform equipment operation (printing, scanning, copying) to deliver finished documents as required including use of finishing devices
Requirements for the Technical Support

  • Ability to demonstrate proficiency using AC /DC electrical multi-meter for troubleshooting. Demonstrate ability to work independently and/or on a team with minimal supervision.
  • Experience or formal training in AC-DC electrical/electronics required.
  • A certificate or diploma from a vocational program , technical school, or college in the field of either: electronics, electrical / mechanical repair, or similar field.
Benefits

  • Medical, Dental, PTO, etc.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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