• location: East Mansfield, MA
  • type: Contract
  • salary: $30 - $35 per hour
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job description


Contract position: Immediate opening for Customer Advocacy Specialist in Mansfield MA. This is a 12 month contract opportunity with a major healthcare company. Overtime will be available. Looking to hire immediately! Apply Now!

Responsibilities for the Specialist
  • Responsible for managing the clinical related customer experiences for our products and services (customer complaint management), and maintaining regulatory compliance with regards to product complaints for Patient Recovery products manufactured
  • Analyzing information received from customers to make complaint determination
  • Assessing whether or not a customer complaint is reportable to the FDA
  • Completing necessary follow-ups and gathering all necessary information to thoroughly assess the product issue. This includes interacting with the customer, distributor, sales rep, marketing, manufacturing site, and various departments
Requirements for the Specialist

  • Bachelors degree preferred
  • Minimum of 3 years' experience; 5+ is preferred
  • Compliant handling experience, post market surveillance and / or customer service experience preferred
  • Regulatory compliance experience
  • Proficient in Excel and Microsoft Office including Outlook

  • Contractor benefits offered
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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