Technical Specialist

  • location: Hopkinton, MA
  • type: Temp to Perm
  • salary: $24 - $28 per hour
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job description

Technical Specialist

Contract position: Customer Care Representative needed for an amazing opportunity in the Hopkinton, MA area. The Customer Care Representative is responsible for acting as a liason between the company and is customers, handling customer problems, complaints to ensure customer satisfaction. Apply now for immediate consideration!

Responsibilities for the Technical Specialist
  • Handles incoming calls and customer service inquiries to a successful outcome.
  • Maintains oversight on orders in progress and the intake of new orders while developing the ability to produce reports and forecasts in the order processing system.
  • Develops the system reporting methods to extract data used for managing supply chain, delivery, logistics and other areas in the business.
  • Frequently acting as the first line of contact into company calls to other departments and managing customer information files.
  • Some clerical duties as needed.
  • Identifying and assessing customers' needs to achieve satisfaction
Requirements for the Technical Specialist

  • BS Degree in Biology or Chemistry is desired in order to gain an understanding of relevant technologies (preferred)
  • Representatives will be able to communicate with customers through e-mail or postal mail, as well as on the phone or in person without immediate supervision
  • A minimum 2 years of technical customer service experience
  • Able to fit the team by completely understanding their role in the quoting, sales and delivery/installation process, asking for feedback
  • Has the organization skills to rapidly reprioritize their daily tasks while staying focused on the larger objectives of that week or month
  • Salesforce experience is a plus
Benefits

  • Industry leading contractor benefits available! Apply now!
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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