Technical Support Engineer

  • location: Wichita, KS
  • type: Permanent
  • salary: $80,000 - $95,000 per year
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job description

Technical Support Engineer

Permanent position: We are searching for a Technical Support Engineer in Wichita, KS to work for an aerospace/avionics company. This is a direct hire role that provides relocation assistance.

Responsibilities for the Technical Support Engineer
  • Serve as the key technical liaison representing power products in support of opportunity identification, pre-sales information exchange and analysis, requests for information, technical proposal analysis and submittal, post-sale customer support and related internal support of engineering, manufacturing, marketing, sales and quality initiatives.
  • Supports analysis of technical requirements for new business opportunities and customer or prospect requests for information
  • Generate technical proposals, compliance matrix's, white papers, and installation instructions as required
  • Serves as the primary technical interface with respect to support of post-sale configuration, installation, system integration and technical support activities, including troubleshooting and assisting in the repair return process.
  • Assist in Root Cause and Corrective Action activities
Requirements for the Technical Support Engineer

  • Bachelor of Science in Electrical Engineering or related engineering field from an accredited university, or equivalent technical degree combined with minimum 10 years of technical product development/technical support activities and experience in a customer support environment.
  • 5+ years direct aviation experience required, preferably with exposure to aviation battery, starter/generator and power distribution/inverter/converter systems.
  • Knowledge of aviation certification requirements and disciplines such as DO-160, DO-254, DO-178, DO-311a as they relate to TSO, Type Certification or Supplemental Type Certification activities. Knowledge of FAA Special Conditions is a plus.
  • Ability to read a hardware schematic relative to logic flow, functional execution and component function and specification parameters.

  • Excellent benefits, PTO & 401K
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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