Service Manager

  • location: Richmond, VA
  • type: Permanent
  • salary: $90,000 - $100,000 per year
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job description

Service Manager

Permanent position: Service Manager located in Richmond, VA for a leading manufacturer of highly complex measuring and laboratory instruments. This role is responsible for the day-to-day management of in-house and field service and support activities in the Eastern Region. To be considered - Bachelor's degree in electrical, mechanical or chemical engineering, physics or related field and experience troubleshooting, repairing, and maintaining highly complex analytical instruments. This is a direct hire opportunity to join a growing company. APPLY NOW!

Responsibilities for the Service Manager
  • Responsible for the day-to-day management of in-house and field service and support activities in the Eastern Region
  • Travel with Service Engineers to providing on-site service and technical expertise in the calibration, maintenance, and repair of lab equpiment
  • Utilizes scientific principles and technical expertise to perform basic calibrations and repairs at customer locations
  • Maintains adherence to service department policies and procedures in accordance with corporate and industry safety and quality standards, and ISO17025 requirements.
  • Responsible for oversight in the identification and routine calibration of test equipment (ISO/IEC 17025 specifications)
  • Utilize appropriate equipment and tools to perform calibrations (e.g., high precision thermometers, pressure gauges, oscilloscopes, simulators, etc.)
  • Travel up to 50%
Requirements for the Service Manager

  • Bachelor's degree in electrical, mechanical or chemical engineering, physics or related field
  • Experience in troubleshooting, repairing, and maintaining highly complex analytical instruments
  • Lead or Supervisory experience with ability to step into a Management role
  • Proficiency with electrical test equipment and the ability to identify AC and DC
  • Knowledge of the practical application and technology in Density, Viscometry, and Polarimetry
Benefits

  • Full benefits package
  • Relocation assistance
  • Bonus potential
  • PTO / Vacation plan
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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