Technical Support Engineer

  • location: Wichita, KS
  • type: Permanent
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job description

Technical Support Engineer

Permanent position: We are searching for a Technical Sales & Support Engineer in Wichita, KS to work for an aerospace/avionics company. This is a direct-hire role that provides relocation assistance.

Responsibilities for the Technical Support Engineer
  • Serve as the key technical liaison representing power products in support of pre-sales, integration, and post-sale activities. Activities include information exchange, analysis, developmental & integration testing, product troubleshooting & repair and training.
  • Efficiently answer and solve customer technical inquiries regarding power products and troubleshoot via telephone, email and onsite
  • Generate technical proposals, compliance matrix's, white papers, and installation instructions as required
  • Subject matter expert in True Blue Power products, features and capabilities for one or more product lines
  • Assist in Root Cause and Corrective Action activities
  • Actively participates in customer training and support projects
Requirements for the Technical Support Engineer

  • Bachelor of Science in Electrical Engineering or related engineering field from an accredited university
  • 5+ years of technical product development/technical support activities and experience in a customer support environment
  • 5+ years direct aviation experience required, preferably with exposure to aviation battery, starter/generator and power distribution/inverter/converter systems.
  • Ability to read a hardware schematic relative to logic flow, functional execution and component function and specification parameters.
  • Knowledge of aviation certification requirements and disciplines such as DO-160, DO-254, DO-178, DO-311a as they relate to TSO, Type Certification or Supplemental Type Certification activities. Knowledge of FAA Special Conditions is a plus.
Benefits

  • Excellent benefits, PTO & 401K
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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