Service Engineer

  • location: Ridgefield Park, NJ
  • type: Permanent
  • salary: $90,000 - $110,000 per year
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job description

Service Engineer

Permanent position: Innovative consulting company near Fort Lee, NJ seeking Regional Service Engineer. Responsible for supporting technicians in his/her designated market for both home appliance (refrigerator, washer/dryer, etc.) Provide technical support to service centers, perform ride-alongs with technicians, and provide in-depth reporting on in-field performance of all assigned products. Work closely with the management team and provide valuable feedback from the field to help drive performance.

Responsibilities for the Service Engineer
  • Build solid relationships service managers and service center technicians with comprehensive working knowledge of their service center accounts, operating issues, and strategic outlook.
  • Develop operational reports showing regional performance of service centers and assist in maintaining KPI's.
  • Develop/Implement action plans for improvement with clear root cause analysis reporting and follow up.
  • Escalate operational issues and report relevant data to management.
Requirements for the Service Engineer

  • 5+ years of home appliance (refrigerator, washer/dryer, etc.) service experience.
  • Experience providing data analytics in a resource management environment.
  • Ability to travel by car 50-75% in-state and up to 5% out-of-state.
  • Advanced Microsoft Office skills.
  • Comfortable presenting regular updates to senior management on business/project status.
Benefits

  • Comprehensive benefits package included
  • Relocation assistance available
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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