Service Engineer

  • location: Ridgefield Park, NJ
  • type: Permanent
  • salary: $110,000 - $130,000 per year
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job description

Service Engineer

Permanent position: Innovative consulting company near Fort Lee, NJ seeking Regional Service Engineer Senior Manager. Work closely with RSE team for end-to-end project/program management activities. Address customer needs, compile and analyze feedback from team, and report solutions and ideas to upper management. Monitor RSE team performance/activities and take corrective actions when needed.

Responsibilities for the Service Engineer
  • Produce project status reports at varying levels of details to both clients and internal stake holders
  • Present regular updates to senior management on business/project status.
  • Prepare/Implement action plans for improvement with clear root-cause-analysis reporting and follow-up.
  • Analyze operational reports showing regional performance of service centers and assist in maintaining KPI's.
Requirements for the Service Engineer

  • 5+ years of home appliance (refrigerator, washer/dryer, etc.) service experience.
  • 2+ years of experience providing data analytics in a resource management environment.
  • (Bilingual Strongly Preferred) Requires communication between project teams in the U.S. and Korea.
  • Advanced Microsoft Office skills.
  • Ability to be flexible and adapt to new situations and environments
  • Ability to travel internationally when needed (around 5%)

  • Comprehensive benefits package included
  • Relocation assistance available
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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