Help Desk

  • location: Largo, FL
  • type: Contract
  • salary: $18 - $20 per hour
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job description

Help Desk

Contract position: Global leader in the medical device and pharmaceutical manufacturing industry has an immediate need for a Customer Support Technician in Largo FL. There are 6 positions on 2nd and 3rd shift. Training will be on 1st shift. Selected candidates will resolves technical problems that originate by telephone in a call center/help desk environment. Contract position expected to last 12 months, possible temp to perm. Looking to fill ASAP.

Responsibilities for the Help Desk
  • Provides customers and internal personnel with operational assistance over the phone.
  • Coordinates exchange of customer's malfunctioning device with operating device when necessary.
  • Answers questions related to known software/hardware issues that are moderately complex.
  • Diagnoses, identifies, and isolates problems based upon comments and complaints; may route some calls to available specialists in more complex and difficult cases.
  • Maintains and updates medical records and transportation databases.
  • Alerts management to recurring problems for trend analysis.
  • Responsible for on-line documentation of all customer contact
Requirements for the Help Desk

  • Completed High School Diploma or GED; Associates degree preferred but not required.
  • 2-4 years recent and relevant call center/help desk experience.
  • Good Call Center Experience
  • Typing skills (a net typing score of at least 30 wpm and 90% accuracy rating)
  • Intermediate software application skills required.
Benefits

    Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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