Technical Support Engineer

  • location: Lawrenceville, GA
  • type: Permanent
  • salary: $46,000 - $50,000 per year
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job description

Technical Support Engineer

Permanent position: Well respected specialty electronics / computer engineering design and manufacturer is seeking hardware-centric Tech Support Engineer for a direct hire career opportunity in Lawrenceville, GA. Candidate will provide customer facing (phone, email, chat) support related to PC's such as com-ports, parallel ports, hard disk drives and controllers, video controllers, network interfaces, keyboard & mouse controllers - as well as associated cables, power supplies and backplanes. Ideal candidate will have a Computer Science or Computer Engineering degree and solid communication and problem solving skills.

Responsibilities for the Technical Support Engineer

  • Candidate will provide customer facing (phone, email, chat) support related to PC's such as com-ports, parallel ports, hard disk drives and controllers, video controllers, network interfaces, keyboard & mouse controllers - as well as associated cables, power supplies and backplanes.
  • Record specific customer information for each technical support call using appropriate database
Requirements for the Technical Support Engineer

  • 3 + years experience in computer support environment or equivalent experience in school
  • Must be experienced with troubleshooting all aspects of PC operation - from problems turning on the initial display - to hardware & configuration-related aspects of system operation
  • Thorough knowledge of personal computers and operating system
  • Hands on hardware lab experience a plus!
<Benefits for the Technical Support Engineer

  • Generous base salary
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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