Field Service Engineer

  • location: Shakopee, MN
  • type: Permanent
  • salary: $60,000 - $75,000 per year
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job description

Field Service Engineer

job summary:
The Field Service Engineer (FSE) will lead the field service program, while also acting as the technical expert to field/inside sales, customers, reseller partners and distributors of UPS products. The FSE will assist product management with the development of product service documentation, develop and implement a technician certification and training program, and be the primary technical support person for high VA UPS products. Additional responsibilities for the development of the field service network and may visit customer sites to perform pre-sale site assessment, installation, maintenance and/or repair services.

 
location: Shakopee, Minnesota
job type: Permanent
salary: $60,000 - 75,000 per year
work hours: 8am to 5pm
education: Associates
 
responsibilities:
  • Collaborate between engineering, tech support, product management and Third-Party Service Provider to resolve customer issues, including product inspection and analysis.
  • Responsible for the development and updating of product document, Manuals, Service Site documents and provide applicable labor time allocations within applicable resources.
  • Partner with other internal partners in the creating, updating and distribution of training materials
  • Develop and maintain defined service efforts including, but not limited to, average time labor, corrective tools and documented procedures.
  • Develop and maintain how-to videos, training materials and retention surveys providing outcomes and results to leaders to allow them to provide appropriate training and coaching.
  • Regularly audit third party Certified Service Providers and Technicians, providing recommendations for changes to support the organization.
  • Regularly perform and audit a wide array of business needs, including but not limited to, power audits, equipment solutions proposals, site assessments and validation of sales proposals.
  • Review and assess installation plans to ensure all quality assurance needs are achieved.
  • Field all high VA UPS system customer inquiries and issues.
 
qualifications:
  • Bachelor's Degree in Engineering or Business (Sales and Marketing)
  • If no bachelor's degree, a Technical degree from an accredited institution and six years of experience may be substituted.
  • Minimum 5 years of work experience in a technical service or supporting role in the power industry.
  • Power products (UPS, PDU, Auto-Transfer Switch (ATS)) experience.
  • Single-phase and 3-phase power systems experience highly desired
  • Outstanding interpersonal verbal and written communication skills with the ability to address both executive and technical audiences.
  • Strong problem-solving skills with the ability to leverage support personnel to meet customer needs.
  • Strong work ethic, communications skills, competitiveness, willingness to learn and adept at building relationships.
  • Must be able to communicate effectively and in a constructive manner with management, peers and coworkers.
  • Ability to provide technical solutions built around customer needs.
  • Experience in responding to bids, RFQs, RFPs, and RFIs.
  • Must be able to travel 15-30%.
  • Legally authorized to work in the United States without company sponsorship.
 
skills:
  • Power products (UPS, PDU, Auto-Transfer Switch (ATS)) experience.
  • Single-phase and 3-phase power systems experience highly desired
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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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