Help Desk

  • location: Largo, FL
  • type: Contract
  • salary: $17 - $19 per hour
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job description

Help Desk

job summary:
Global leader in the medical device and pharmaceutical manufacturing industry has an immediate need for a Customer Support Technician in Largo FL. There are 2 positions on 2nd shift. Training will be on 1st shift. Selected candidates will resolves technical problems that originate by telephone in a call center/help desk environment. Contract position expected to last 12 months, possible temp to perm. Looking to fill ASAP.

 
location: Largo, Florida
job type: Contract
salary: $17 - 19 per hour
work hours: 3pm to 11 pm
education: High School
 
responsibilities:
  • Coordinates exchange of customer's malfunctioning device with operating device when necessary.
  • Answers questions related to known software/hardware issues that are moderately complex.
  • Diagnoses, identifies, and isolates problems based upon comments and complaints; may route some calls to available specialists in more complex and difficult cases.
  • Maintains and updates medical records and transportation databases.
  • Alerts management to recurring problems for trend analysis.
  • Responsible for on-line documentation of all customer contact
 
qualifications:
  • 2-4 years recent and relevant call center/help desk experience.
  • Good Call Center Experience
  • Typing skills (a net typing score of at least 30 wpm and 90% accuracy rating)
  • Intermediate software application skills required
 
skills:
  • Self starter
  • Good Communicator
  • Patience
#LI-RM2


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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