Technical Support Representative

  • location: Atlanta, GA
  • type: Contract
  • salary: $20.75 per hour

job description

Technical Support Representative

job summary:
We are searching for a Junior Technical Advisor to work remotely supporting clients with diagnosing mechanical and electrical problems. This is a contract position supporting a large beverage fountain beverage equipment company expected to last 6 months and could be longer.

location: Atlanta, Georgia
job type: Contract
work hours: 8am to 5pm
education: High School
- Troubleshoots more straightforward (vs. more complex issues supported by Sr. Technical Advisors) equipment dispenser mechanical issues in order to minimize customer down time and reduce/avoid service expense.

- Performs preventive maintenance and repairs on beverage dispensing equipment and ancillaries according to safety and quality procedures.

- Creates/maintains cases, work orders, records, logs and other written or computer-based documents according to established procedures.

- Documents all information relating to customer support issues in CRM (Thirsty).

- Researches and resolves issues for customers, business partners and Company associates in order to expedite service, installations or orders using information systems (e.g., Thirsty, Netterprise, FedEx/UPS databases, etc.)

- Processes order information using Coca-Cola information systems to deliver data to customer, business partners and Company associates or to communicate demand for products or services.

  • Experience level: Entry Level
  • Minimum 1 year of experience
  • Education: High School
  • Ability to communicate effecti (1 year of experience is required)
  • Experience diagnosing mechanic (1 year of experience is required)
  • Mechanical/Customer Service ex (1 year of experience is required)
  • Technical Support
  • Customer Relationship
  • Mechanical

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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