Technical Support Engineer

  • location: Lawrenceville, GA
  • type: Permanent
  • salary: $45 - $62 per year

job description

Technical Support Engineer

job summary:
Well respected specialty electronics / computer engineering design and manufacturer is seeking hardware-centric Technical Support Engineer for a direct hire career opportunity in Lawrenceville, GA. Candidate will provide direct phone and e-mail support to customers and potential customers. Solid customer services skills and a passion for problem solving required.

 
location: LAWRENCEVILLE, Georgia
job type: Permanent
salary: $45 - 62 per year
work hours: 8am to 4pm
education: Associates
 
responsibilities:
  • Candidate will provide customer facing (phone, email, chat) support
  • Assist users in troubleshooting over the phone and via e-mail - providing expertise, along with BIOS and driver files to solve problems
  • Record specific customer information for each technical support call using appropriate database
Qualifications:

  • Associates Degree or equivalent, including experience - A computer-related Bachelor's Degree is preferred.
  • 1+ years of experience in computer technical support environment or equivalent
  • Familiar with standard PC peripherals such as com-ports, parallel ports, hard disk drives and controllers, video controllers, network interfaces, keyboard and mouse controllers - as well as associated cables, power supplies and backplanes
  • Thorough knowledge of PC operating systems including Liinux - must be experienced with troubleshooting all aspects of PC operation
  • Ability to quickly learn about new and complex products and quickly construct clear written procedures
  • strong written and verbal communication, problem-solving skills required - must be able to multi-task
  • Experience with writing scripts (PowerShell and Bash) is a plus
  • Hardware certifications are also a plus
#LI-CH1

 
qualifications:
  • Experience level: Entry Level
  • Minimum 2 years of experience
  • Education: Associates
 
skills:
  • technical support
  • Hardware

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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