Technical Support Engineer

  • location: Lawrenceville, GA
  • type: Permanent
  • salary: $45 - $62 per year

job description

Technical Support Engineer

job summary:
Well respected specialty electronics / computer engineering design and manufacturer is seeking hardware-centric Technical Support Engineer for a direct hire career opportunity in Lawrenceville, GA. Candidate will provide direct phone and e-mail support to customers and potential customers. Solid customer services skills and a passion for problem solving required.

location: LAWRENCEVILLE, Georgia
job type: Permanent
salary: $45 - 62 per year
work hours: 8am to 4pm
education: Associates
  • Candidate will provide customer facing (phone, email, chat) support
  • Assist users in troubleshooting over the phone and via e-mail - providing expertise, along with BIOS and driver files to solve problems
  • Record specific customer information for each technical support call using appropriate database

  • Associates Degree or equivalent, including experience - A computer-related Bachelor's Degree is preferred.
  • 1+ years of experience in computer technical support environment or equivalent
  • Familiar with standard PC peripherals such as com-ports, parallel ports, hard disk drives and controllers, video controllers, network interfaces, keyboard and mouse controllers - as well as associated cables, power supplies and backplanes
  • Thorough knowledge of PC operating systems including Liinux - must be experienced with troubleshooting all aspects of PC operation
  • Ability to quickly learn about new and complex products and quickly construct clear written procedures
  • strong written and verbal communication, problem-solving skills required - must be able to multi-task
  • Experience with writing scripts (PowerShell and Bash) is a plus
  • Hardware certifications are also a plus

  • Experience level: Entry Level
  • Minimum 2 years of experience
  • Education: Associates
  • technical support
  • Hardware

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

get jobs in your inbox.

sign up

related jobs

    Product Engineer

  • location: Roswell, GA
  • job type: Permanent
  • salary: $80,000 - $110,000 per year
  • date posted: 2/3/2021

    Software Engineer

  • location: Norcross, GA
  • job type: Permanent
  • salary: $70,000 - $90,000 per year
  • date posted: 2/25/2021