Technical Service Representative

  • location: Waukesha, WI
  • type: Temp to Perm
  • salary: $22 - $27 per hour

job description

Technical Service Representative

job summary:
Bilngual Technical Service Representative needed for a leading manufacturer of power products in WI. In this role you will be part of a rapidly growing team providing technical assistance and repair authorization to Technicians in the Field. These are high growth opportunities working in a fast paced environment. Successful candidates must be fluent in both English & Spanish.

location: WAUKESHA, Wisconsin
job type: Contract
salary: $22 - 27 per hour
work hours: 8am to 5pm
education: Associates
  • Answer inbound calls and respond to emails from Dealer Technicians and answers standard questions over the phone
  • Provide accurate, timely, and descriptive notes during calls
  • Uses existing procedures to solve problems
  • Instruct new dealer technicians how to navigate company's warranty systems and submit claims electronically
  • Troubleshoot with the dealer technician to resolve basic issues with the product in the field
  • Gather and prepare documentation regarding product failure

  • Experience level: Experienced
  • Minimum 2 years of experience
  • Education: Associates
  • Technical Support
  • Solar
  • Electrical
  • Troubleshooting

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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