Senior Customer Service Associate

  • location: Bohemia, NY
  • type: Contract
  • salary: $14.50 - $17 per hour

job description

Senior Customer Service Associate

job summary:
Great client is looking for an entry-level Customer Service rep with at least 1 year of experience. Will work onsite for a 9+ month contract. Must know Excel and be a strong communicator as you will be interfacing with clients regularly.

Please apply today for immediate consideration.  
location: Bohemia, New York
job type: Contract
salary: $14.50 - 17.00 per hour
work hours: 8am to 4pm
education: High School
  • Complete data entry for all incoming RMA's, assign RMA numbers, communicate back to the customer the number and quote each RMA if not under warranty.?
  • Tag all units and prepare RMA folders.
  • Prepare items daily for shipping and maintain RMA reports in ERP System.
  • Track the daily incoming units and outgoing items.
  • Interface with customers when required for ship dates.
  • Manage resource allocation to support burn down and incoming items.
  • Maintain status of RMA items on the B/E portal.
  • Work the RMA report to prioritize dollar values and quantity of part numbers for rebuild to assist with the burn down.
  • Manage the inventory of the priorities so we can work on them and assure part availability.?

  • HS Diploma/Equivalent plus at least 1 year of Customer Service experience
  • Speak, write and read English
  • Good communications skills
  • Microsoft office experience, including Excel

  • Experience level: Entry Level
  • Minimum 3 years of experience
  • Education: High School (required)
  • Customer service (2 years of experience is required)
  • Excel

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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