Industrial Controls Support Specialist

  • location: Cumming, GA
  • type: Permanent
  • salary: $65,000 - $85,000 per year

job description

Industrial Controls Support Specialist

job summary:
An Industrial Controls Specialist with at least 5 years experience is needed in Cumming, GA for a full time position. In this role, the Industrial Controls Specialist will work in a team environment to serve customers by troubleshooting issues and answering technical pre-sales questions received via, phone and email. Questions may involve any product that the company sells from any product silo which include: PLCs, HMIs, Communications devices, Drives/Motors/Motion controllers, Process/Fluid Power, Power Distribution and Industrial Components.

location: Cumming, Georgia
job type: Permanent
salary: $65,000 - 85,000 per year
work hours: 8am to 5pm
education: Bachelors
  • Provide solutions to customer issues received via, phone and email. Maintain internal database of call information. May conduct technical research, testing and re-create customer issues using actual equipment and configurations to assist in trouble-shooting.
  • Attend team meetings and training sessions to learn new products. When not taking calls, may also train/re-train on existing products to increase knowledge..
  • May create application notes, review product documentation and suggests updates for hard-copy or online documentation as needed.

  • Experience level: Experienced
  • Minimum 5 years of experience
  • Education: Bachelors (required)
  • Controls
  • Robotics
  • PLC
  • Automation
  • Electrical

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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