Applications Engineer

  • location: Cincinnati, OH
  • type: Permanent
  • salary: $50,000 - $78,000 per year

job description

Applications Engineer

job summary:
Well established manufacturing company is looking for a hands on Applications Engineer in Cincinnati, Ohio.

This role comes with a very competitive compensation plan commensurate with experience with a base salary ranging from $50k to $78k, relocation assistance is also available.

The ideal candidate will possess ideally a Bachelor's degree along with a friendly demeanor, urgency and providing excellent customer service and a track record of keeping the customer informed.

All candidates must be legally authorized to work in the U.S.  
location: Cincinnati, Ohio
job type: Permanent
salary: $50,000 - 78,000 per year
work hours: 8am to 4pm
education: Bachelors
 
responsibilities:
Summary/Objective:

Provide general sales support, phone coverage, and repair and quotation follow up. Receives training in sales procedures and general application training for all compay products.

Basic Functions:

· Provide technical/sales support and phone coverage

· Has some application knowledge, provides application assistance and may work with the Engineering Department on new projects.

· Continues to receive training in sales procedures and general piezoelectric principles

· Develops, promotes, ensures compliance with and supports continuous improvement of the MSQS system.

· Committed to teamwork, cooperation, and understands and adheres to Core Values

· Follow all TMS procedures and forms in compliance to ISO 9001, ISO17025 and other applicable standards.

Responsibilities:

Promotes teamwork, cooperation, and commitment to "Total Customer Satisfaction" among team members

· Provides technical/sales support and phone coverage for customers, sales representatives, and directs sales personnel

· Receives training in company sales procedures and general piezoelectric principles

· Provides quotes for products and services in accordance with pricing and delivery policies

· Assists Application Engineers and Product Manager with follow-up on consignment orders and logged quotes

· Responds to a wide range of written and phoned customer inquiries. Supports customer service/sales in all service related requirements

· Responds to telephone calls or correspondence from customers and representatives for new contracts or repairs

· Performs contract review

· Corrects discrepancies on all documentation

· Assists customers technically and seeks technical assistance when needed to best serve the customer

· Assists the expediting of orders and repairs

· Generates RMA forms, documents information from customers

· Performs follow-up on sales activity

· Responsible for making appropriate product recommendations to customers

· Works with engineering department and product managers by communicating customer feedback and customer input required for market research

· May travel to customer locations and tradeshows to provide technical assistance and assist in product demonstration training

· Performs other duties as directed for the efficient operations

Qualifications:

· Two or four year technical degree, or equivalent specialized training

· 2-4 years of experience, sound and vibration industry knowledge & experience is a plus

· Working knowledge of MS Office (Outlook, Word, Excel & PowerPoint)

· Experience with customer service, general sales support, follow-up skills, product knowledge, presentation skills, client relations and technical support

Physical Demands:

Must be able to perform the essential functions with or without reasonable accommodation. Job functions require remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; adjusting or moving objects up to 25 pounds in all directions; communicating with others to exchange information; repeating motions that may include the wrists, hand and/or fingers; and assessing the accuracy, neatness, and thoroughness of the work assisgned

 
qualifications:
  • Experience level:
  • Minimum 2 years of experience
  • Education: Bachelors
 
skills:
  • Technical Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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