Technical Support Representative

  • location: South Portland, ME
  • type: Temp to Perm
  • salary: $18 - $23 per hour

job description

Technical Support Representative

job summary:
Technical Service Reps needed for a leading manufacturer of clean energy products. As part of this growing team you will provide support to our renewable energy installers and customers nationwide. The successful candidate will be friendly and patient, with a passion for learning and working with customers over the phone and resolving their technical issues. This position reports to the Supervisor Technical Service and includes occasional work outside of normal business hours.

location: South Portland, Maine
job type: Contract
salary: $18 - 23 per hour
work hours: 8am to 5pm
education: Associates
  • Answer in-bound calls from contractors and answer questions over the phone
  • Gather and prepare documentation regarding product failure
  • Troubleshoot with contractors to resolve issues with the product in the field
  • Instruct new dealer technicians how to navigate warranty systems and submit claims electronically
  • Use solar site remote monitoring software to troubleshoot or even anticipate equipment issues
  • Successfully resolve and execute warranty claims:

    • Determine customer eligibility for warranty coverage
    • Create proposals for warranty on known issue
  • Deploy field updates
  • Create and update content:

    • FAQs, website updates, videos
    • Integrating accessories
    • Scripts and decision trees

  • Experience level: Experienced
  • Minimum 2 years of experience
  • Education: Associates
  • Technical Support (1 year of experience is preferred)
  • Technical
  • Helpdesk
  • Documentation Control

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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