Customer Service Bilingual

  • location: Disputanta, VA
  • type: Temp to Perm
  • salary: $15 per hour

job description

Customer Service Bilingual

Are you looking for an exciting opportunity to join the customer service team of an established warehouse in Prince George that is taking on new challenges in the new year? Randstad is looking for an experienced English/Spanish speaking customer service representative to join our team in a temp to hire role. This individual will serve as a liaison between the customer and Randstad's client to provide the highest possible customer satisfaction and resolve any issues via phone and email.

Responsibilities

 

- Input customer orders received via phone, email, EDI, and customer portals - Communicate delivery schedules and shipments with customers via EDI, email, and phone calls - Provide commercial invoice and export documentation for customer requirements crossing international borders - Interface with production planners in achieving on-time customer delivery by communicating new and upcoming customer requirements - Analyze customer delivery ratings and scorecards - Process RGA, credit, debits, and denials - Manage customer orders for direct ship program - Facilitate expedites with the DC - Process box and label orders - Maintain heavy email flow

Skills

  • Fluent in Spanish (1 year of experience is required)
  • Customer Complaint Resolution
  • RGA (1 year of experience is preferred)
  • Superior Attendance
  • Microsoft Office Suite (3 years of experience is preferred)
  • Ability to multitask with highly analytical processes
  • Material Requirements Planning Systems
  • Electronic Data Interchange (EDI) Systems
  • processing credits, debits, and denials
  • AS/400 based systems, J.D. Edwards systems
Education

  • Bachelors
Qualifications

  • Years of experience: 3 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 6 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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