Outbound Customer Service Representative

  • location: Nashville, TN
  • type: Temp to Perm
  • salary: $15.25 per hour

job description

Outbound Customer Service Representative

Thank you for viewing this posting!

Randstad is recruiting for Inside Sales Specialists for a prominent provider of Durable Medical Equipment. This is not telemarketing! It is assisting patients who already are waiting on their prescription to be filled via mail.

The job is located in the Antioch area of Nashville, and work from home is a future possibility, although not guaranteed. Most shifts will be approximately 8:30-5pm. Some overtime may be offered in the evenings, as well as partial days on Saturdays.

This is a temp to hire position, and while working through Randstad, you will have access to Health, Vision and Dental insurance.



Responsibilities

The responsibilities for this position will include:

  • Conducting outbound calls to contact patients who are waiting for fulfillment of prescriptions by mail.
  • Verifying the patient's identity, personal details, and Insurance information
Additional responsibilities could include:

  • Insurance Verification
  • Document Collection
  • Followup Calls
  • Part and replacement re-orders


The essential functions of this role include:
  • working in a smoke free environment
  • working up to 3 hrs of overtime per week
  • working weekends
Skills
  • Call Center Support (1 year of experience is required)
  • Customer Service (1 year of experience is required)
  • Outbound Calls
  • HIPAA Patient Privacy
  • Medical Prescriptions
  • Shipment and Fulfillment
  • Health Insurance
Education
  • High School (required)
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 8:30 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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