Customer Support Agent

  • location: Austin, TX
  • type: Temp to Perm
  • salary: $16 per hour

job description

Customer Support Agent

Are you passionate about helping others and have customer service or collections experience? Are you interested in working from home? Then this may be the opportunity you have been looking for! 

If you have a positive, professional demeanor and understand the importance of making and keeping loyal customers happy we encourage you to apply!  

The ideal candidate has previous experience in a customer support role in a related position.    



Responsibilities

Responding to caller telephone inquiries using standard scripts and procedures
Handling a high volume of calls from individuals who have accounts in default status
Communicating appropriate options for resolution in a timely manner
Desire to help others is a must in this role!
Maintaining customer records by updating account information
Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution



Skills

  • Customer Service
  • Adapting to Change
  • Basic Software Skills
  • Active Listening
  • Telephone Etiquette
Education
  • High School
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 7 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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