Would you say you have experience providing world class customer service? We have a local company that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be working off of 2 computer screens and will be required to multi-task efficiently. You will follow up with customers via phone, email and fax to retrieve any necessary information. If you have empathy and love animals this positons is for you!
1. Answers moderately complex inbound phone calls from policyholders, agents, third parties, and business partners who are inquiring about insurance products. 2. Reduces customer call backs by creating a simple, hassle-free interaction for the caller. 3. Responsible for using all available resources to make policy changes, answer policy, and billing questions, take payments, and provide requested documentation. 4. Completes and processes all necessary forms. Follows up for necessary documents in order to process requested changes. 5. Participates in technical and customer service skills training to stay aware of current and best practices. 6. Diagnoses customer issues at a developing level. Provides solutions and uses a structured thought process to achieve results while balancing customers needs with company guidelines. Majority of calls will be moderate, but may take overflow of complex calls if necessary.
The essential functions of this role include:
- working in a smoke free environment
- Active Listening
- Telephone Etiquette
- Customer Service
- Years of experience: 2 years
- Experience level:Entry Level
Working hours: 8 AM - 4 PM
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San Francisco Fair Chance Ordinance:
Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.