Inbound CSR

  • location: Urbandale, IA
  • type: Temp to Perm
  • salary: $14 - $15.98 per hour

job description

Inbound CSR

Would you say you have experience providing world class customer service? We have a local Urbandale company that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be working off of 2 computer screens and will be required to multi-task efficiently. You will follow up with customers via phone, and email  to retrieve any necessary information.

-This role is perfect for someone looking to gain more office experience. This role is the stepping stone to growing within this company and moving up to management or joining other teams. 

-Previous customer service experience in a call center or retail is preferred. Proven longevity of a year+ in previous roles is required as it is a marker for success with this company. 

-This position will require a background check prior to starting on the job site. 

Responsibilities

 

This jobs responsibilities entail actively listening to customers and assisting them with the equipment in their car. This job needs an individual who has a strong sense of empathy and can help the customer with compassion. You will be responsible for inputing account information into the company software. Debiting and crediting accounts for the customer who has had equipment issues. 

The essential functions of this role include:

  • working weekends
Skills

  • Empathy
  • Telephone Etiquette
  • Adapting to Change
  • Typing Skills
Education

  • No Degree Required
Qualifications

  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: Second

Working hours: 10 AM - 8 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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