Would you say you have experience providing world class customer service? We have a local Urbandale company that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be working off of 2 computer screens and will be required to multi-task efficiently. You will follow up with customers via phone, and email to retrieve any necessary information.
-This role is perfect for someone looking to gain more office experience. This role is the stepping stone to growing within this company and moving up to management or joining other teams.
-Previous customer service experience in a call center or retail is preferred. Proven longevity of a year+ in previous roles is required as it is a marker for success with this company.
-This position will require a background check prior to starting on the job site.
This jobs responsibilities entail actively listening to customers and assisting them with the equipment in their car. This job needs an individual who has a strong sense of empathy and can help the customer with compassion. You will be responsible for inputing account information into the company software. Debiting and crediting accounts for the customer who has had equipment issues.
The essential functions of this role include:
- Telephone Etiquette
- Adapting to Change
- Typing Skills
- Years of experience: 1 year
- Experience level:Entry Level
Working hours: 10 AM - 8 PM
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