Account Representative

  • location: Hickory, NC
  • type: Temp to Perm
  • salary: $14 - $16 per hour

job description

Account Representative

Are you a friendly and motivated individual who loves working in a fast paced environment? If so, we are looking for a multifaceted individual who can successfully multi-task the day to day responsibilities of an Account Representative. We are looking for someone who is comfortable being on the phone, has great computer skills, well organized, and has exemplary customer service skills. 


  • Responsible for processing orders, transferring into B2B order template and adjusting formulas and ensuring proper formatting
  • Collaborates with customer on pre-approval of initial order, buyers on stock validity and warehouse for expiration check on date-specific products
  • Ensures carrier is scheduled and meets shipping/sailing days, adjusting the order release date accordingly as needed and corresponding with customer as to status
  • Answers incoming support calls, meeting turnaround time of 30 minutes and ensuring communication is seamless and
  • clear with all parties involved
  • Responsible for notification of quantity adjustments, out of stock or substitutions to ensure proper fill of container and allowing timely adjustment of order by customer
  • Manages the order through close monitoring of buyer messaging as related to delivery, quantity or other issues that could adversely affect the order fulfillment; notifying customer immediately if issues arise

  • Order Processing (2 years of experience is required)
  • Excel (2 years of experience is required)
  • Customer Service (5 years of experience is required)
  • Answering Phones
  • Data Entry
  • Administrative Duties
  • Product Management
  • Typing Skills
  • High School (required)
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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