Our client in the Downtown Phoenix area is seeking a CSR to join their team. This is a long term temporary opportunity with no set end date. The working hours will be Monday-Friday 8:00am-5:00pm with the pay rate of $15.00 per hour.
This position requires a professional and reliable Dispatcher to act as our company’s first point of contact via phone and email for emergency and non-emergency calls. In this position, you will be working in a computer maintenance management system (CMMS) to maintain call logs, schedule technicians, and direct field units.
Answer emergency and non-emergency calls and document important information.
Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
Respond to queries from our customers, technicians and vendors.
Use the CMMS to direct crews and other field units to the appropriate sites.
Prioritize and organize calls/emails according to urgency.
Supervise the route and status of field units to prioritize their daily schedule.
Maintain and update call logs, call records and other important documentation.
- Customer Service
- Telephone Etiquette
- Years of experience: 2 years
- Experience level:Experienced
Working hours: 8 AM - 5 PM
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