Customer Service Representive

  • location: Phoenix, AZ
  • type: Temp to Perm
  • salary: $15 per hour

job description

Customer Service Representive

Our client in the Downtown Phoenix area is seeking a CSR to join their team. This is a long term temporary opportunity with no set end date. The working hours will be Monday-Friday 8:00am-5:00pm with the pay rate of $15.00 per hour. 

This position requires a professional and reliable Dispatcher to act as our company’s first point of contact via phone and email for emergency and non-emergency calls. In this position, you will be working in a computer maintenance management system (CMMS) to maintain call logs, schedule technicians, and direct field units.



Responsibilities

Answer emergency and non-emergency calls and document important information.
Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
Respond to queries from our customers, technicians and vendors.
Use the CMMS to direct crews and other field units to the appropriate sites.
Prioritize and organize calls/emails according to urgency.
Supervise the route and status of field units to prioritize their daily schedule.
Maintain and update call logs, call records and other important documentation.
Run reports
Inventory Processing



Skills

  • Customer Service
  • dispatching
  • Telephone Etiquette
Education
  • No Degree Required
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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