Customer Service rep

  • location: Anaheim, CA
  • type: Temp to Perm
  • salary: $18 - $20 per hour

job description

Customer Service rep

Would you say you have experience providing world class customer service? We have a local aerospace company that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be working off of 2 computer screens and will be required to multi-task efficiently. You will follow up with customers via phone, email and fax to retrieve any necessary information.



Responsibilities

Able to quote from drawings or information supplied by customers to adequately book orders
 Establish and maintain standard pricing levels at quotation
 Negotiate and follow up on sales quotations to secure and book job orders
 Address, resolve and communicate customer issues concerning manufacturability of products
 Complete error free order entry into pre-established software and systems
 Track job orders from booking to product release
 Understand and maintain database of records for backlog reconciliation
 Efficiently resolve issues with front end engineering to insure product releases are accurate and timely
 Communicate with manufacturing departments to resolve on time delivery and quality issues



The essential functions of this role include:

  • working in a smoke free environment
  • working up to 2 hrs of overtime per week
Skills
  • inside sales (2 years of experience is preferred)
  • Customer Service
  • Telephone Etiquette
  • aerospace
  • PCB
  • ERP
Education
  • Bachelors
Qualifications
  • Years of experience: 3 years
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
San Francisco Fair Chance Ordinance:

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


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