Customer Service rep

  • location: Pomona, CA
  • type: Temp to Perm
  • salary: $18 - $19 per hour

job description

Customer Service rep

Randstad Staffing is currently seeking experienced Customer Service Representatives for a machine and parts manufactuer in Pomona, CA! This is a temporary to hire position with a reputible company that is looking to grow their team. The hiring company is looking for candidates who have previous customer service and/or sales experience in the manufacturing industry. The ideal candidate should have knowledge on processing part sales orders, be familiar with blueprints and a machining environment, and is preferably b. Candidates who have found success in previous roles that involved drivicustomer satisfaction  are encouraged to apply! 



Responsibilities

  • Submit quotes and follow up, process parts sales orders, and follow up on open parts orders
  • Expedite and follow up on Job Orders and verify the status of pending orders with Production
  • Fax or e-mail drawing to prospective customer for approval prior to initiating a sales order
  • Communicate regularly with customer regarding the status of pending orders
  • Call customers and call prospective customers for parts sales
  • Contact the Stock Room and Shipping departments ensuring that pending Sales Order(s) flow in a timely manner
  • Verify with Shipping to ensure that priority orders are shipped as promised to the customer
  • Call customers to inquire about customer satisfaction
  • Follow up with customer on invoices or credit memos as required


The essential functions of this role include:
  • working in a smoke free environment
Skills
  • Customer Service (2 years of experience is required)
  • Follow-up
  • Telephone Etiquette
  • Microsoft Office
  • Order Processing (2 years of experience is required)
Education
  • High School
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
San Francisco Fair Chance Ordinance:

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


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