Customer Service

  • location: Nashville, TN
  • type: Temp to Perm
  • salary: $14.75 per hour

job description

Customer Service

This Customer Service role will provide basic technical support to the client's desktops & laptops via the phone, email and remote tools - Issues that you will be required to troubleshoot includes password resets, printer set up, troubleshooting account specific client applications, and basic diagnosing of the desktop/laptop software problems - Those issues that you are unable to resolve will be escalated to other internal employees such as desktop support, network & server support, as well as messaging support groups - The support that we offer our clients is 24 hours, 7 days a week

There will be training involved. Laptops will be issued after training is completed. 



Responsibilities

This opportunity on our service desk will provide basic technical support to the client's desktops & laptops via the phone, email and remote tools - Issues that you will be required to troubleshoot includes password resets, printer set up, troubleshooting account specific client applications, and basic diagnosing of the desktop/laptop software problems - Those issues that you are unable to resolve will be escalated to other internal employees such as desktop support, network & server support, as well as messaging support groups - The support that is offered will be 40 hours a week M-F 8:00 AM to 5:00 PM



Skills

  • Customer Service
  • Typing Skills
  • Adapting to Change
  • Basic Software Skills
  • Follow-up
  • Active Listening
  • Telephone Etiquette
Education
  • High School (required)
Qualifications
  • Years of experience: 2 years
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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