Call Center Rep

  • location: Des Moines, IA
  • type: Temp to Perm
  • salary: $13.50 per hour

job description

Call Center Rep

Attention all great communicators and customer service professionals (people with retail and food service experience are welcome!)  These are ESSENTIAL positions with the leading financial company in the Des Moines area.

We are looking for Customer Service Representatives, Collectors, and Fraud Specialists.  Some weekend work may be required down the road but you can expect a set, rotating schedule.

Work with Randstad, where you will receive a weekly paycheck, 401k, benefits, and access to our industry leading discount program and other perks. 

Apply today or text us at  (515) 329-5034 to learn more!

Responsibilities

 

  • Advanced knowledge of company products and services, policies, procedures, collections systems and how to apply this knowledge when communicating with delinquent customers. 
  • Utilizes an auto-dial or direct dial  system to initiate customer contact and determines reason for delinquency. 
  • Evaluates customers' financial situations and negotiates for full payment or creates terms for repayment. 
  • May Skip-trace to find and collect on delinquent accounts. 
  • May work on special projects. 
  • Compose written documents. 
  • May be responsible for collateral analysis. 
  • Refers more complex issues to higher level Collections staff.
  • 1+ year experience in a direct customer contact, service, collections or sales environment.
The essential functions of this role include:

  • working weekends
Skills

  • Telephone Etiquette
  • Active Listening
  • Follow-up
  • skip-trace
  • Customer Service (1 year of experience is required)
Education

  • High School
Qualifications

  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 10 AM - 7 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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