Mortgage Servicing Specialist

  • location: Franklin, TN
  • type: Temporary
  • salary: $20 - $30 per hour

job description

Mortgage Servicing Specialist

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Position may require travel for trainings.


Handle customer requests, researching and resolving loan level inquiries timely and in an accurate manner.

Maintain customer confidence by providing quality service.

Performs new loan boarding from origination system (Encompass) and to servicing (HORIZON).

Monitor setup and maintenance of escrow records, primarily Insurance and PMI records.

Payment of Insurance and PMI.

Monitors monthly PMI loans for compliance and processes cancellation and/or terminations when required.

Respond to borrower inquires related to cancellation of PMI.

Responsible for preforming annual and out-of-cycle escrow analysis.

Payment processing, loan payoff requests, loan onboarding, loan payoffs and lien releases.

Remit, report, and balance for Fannie Mae and Freddie Mac.

Recognizes and adheres to compliance with all bank consumer regulations and laws including those for consumer protection and the Bank Secrecy Act/Anti-Money Laundering Program.

Able to react to change productively and other essential tasks as assigned


  • Analytical Thinking
  • mortgage servicing (3 years of experience is required)
  • Confidentiality
  • Filing
  • payment processing
  • Encompass and HORIZON (1 year of experience is required)
  • No Degree Required (required)
  • Years of experience: 3 years
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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