Customer service

  • location: King of Prussia, PA
  • type: Temp to Perm
  • salary: $17 - $18 per hour

job description

Customer service

Are you looking for a position to join a team in a stable industry that offers a great work environment and growth potential? This may be the place for you! Our client is looking for a full time temporary to hire Customer Service and Collections specialist. The right candidate will be responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. Acts as the liaison between creditors and customers and manages overdue accounts.



Responsibilities

  • Collect payments on past due bills.
  • Create a list of people who have not made payments.
  • Organize list according to severity of delinquency.
  • Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
  • Call customers using telephone.
  • Utilize computer systems to handle skip tracing.
  • Inform clients of overdue accounts and amount currently owed.
  • Attempt to collect payment.
  • Review terms of sale or loan documents.
  • Ensure all customer information is correct, including phone numbers and addresses.


Skills
  • communication skills (1 year of experience is required)
  • Customer Service
  • Follow-up
  • Telephone Etiquette
  • Empathy
  • Active Listening
  • Basic Software Skills
Education
  • No Degree Required
Qualifications
  • Years of experience: 1 year
  • Experience level:Entry Level
Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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