Customer Service rep

  • location: Sacramento, CA
  • type: Temporary
  • salary: $13 - $15 per hour

job description

Customer Service rep

  • Memorizing the prices and features of each offering.
  • Confirming customers' language preferences as you assist them.
  • Addressing queries, complaints, and recommendations furnished by customers.
  • Redirecting customers to the pertinent department, if needed.
  • Deferring to management in instances of uncertainty.
  • Processing exchanges and refunds in ways congruent with our policies.
  • Providing customers with details of supplementary products or services that may suit their needs.
  • Monitoring call and mail histories to ensure that all customers have been assisted.
  • Searching for commonalities in customer feedback to inform recommendations regarding our offerings.
  • Administering and receiving customer surveys on occasion.


Responsibilities

  • Memorizing the prices and features of each offering.
  • Confirming customers' language preferences as you assist them.
  • Addressing queries, complaints, and recommendations furnished by customers.
  • Redirecting customers to the pertinent department, if needed.
  • Deferring to management in instances of uncertainty.
  • Processing exchanges and refunds in ways congruent with our policies.
  • Providing customers with details of supplementary products or services that may suit their needs.
  • Monitoring call and mail histories to ensure that all customers have been assisted.
  • Searching for commonalities in customer feedback to inform recommendations regarding our offerings.
  • Administering and receiving customer surveys on occasion.


The essential functions of this role include:
  • working weekends
Skills
  • Customer Service
  • Spanish (2 years of experience is required)
Education
  • High School
Qualifications
  • Years of experience: 1 year
  • Experience level:Experienced
Shift: First

Working hours: 8 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
San Francisco Fair Chance Ordinance:

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


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